• Report: #564255

Complaint Review: CVS PHARMACY

  • Submitted: Wed, February 03, 2010
  • Updated: Wed, November 03, 2010

  • Reported By: JT — Kent Ohio United States of America
CVS PHARMACY
800 South Water St. Internet United States of America

CVS PHARMACY CVS Pharmacy shorted xanax pills pharmacist stole my medicine tech stole hard to prove Internet

*UPDATE Employee: what I would have done

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I went to CVS to have my Xanax refilled. I take 1mg in the morning and 1 mg in the evening as prescribed by my doctor. The medicine was refilled on a Saturday and I went in to pick it up on the following Monday. When I got home, I went to put the medicine in my pill box it is for a month supply (30 days). I got to the last day and did not have the last two pills. Instead of having a 30 day supply totaling 60 pills, I only had 58. Yes, I counted over and over and still came to 58.


Now, I called the pharmacy right away and spoke with the pharmacist. I informed her of this and I must say that she was very brief and to the point with me. I understand that this place gets crazy busy and sometimes the person behind the counter is doing so much at one time. So she told me that she would check her counts and call me back. I appreciated that and I thought to myself that it is very possible that they are very busy and that was why she was short with me. She called back about an hour and 45 minutes later and told me that her counts were correct. I did not pursue the matter any further. I did tell her that this was a first and asked her what I could do to prevent this from ever happening again. I inquired if they would re-count them in front of me when I come to pick them up again and she said that they could not do that but that I could count them myself there at the counter. I was confused and thinkinghow could I count them if there is a line or not enough room at the counter, etc. I asked her how would I count them at the counter. She replied that I could count them into my hand. Seriously. So, knowing there was nothing I could do (Ive read quite a bit about these scenarios on different sites) and that it is her word against mineI thanked her for counting her supply and wished her a good day.


Now, I will have to go one day without my medicine. I can do that. I do not want to do that, but I will have to. My question is this: Where are those two pills that were not in my bottle? I live alone. I picked them up from CVS on Monday around 9AM, went home, sat the stapled bag on the counterwashed my hands, then went to set up my month-long pill container. No one was in my kitchen in this little amount of time. While there is no way to prove this being as I do not have counts, I do know that I am right here. I know that I only received 58 instead of 60.


So what am I supposed to do and think? Should I count medicine when I receive it and not worry about what people think? Will that not make a pharmacist or clerk suspicious? Should I trust that this was a one time mistake? Should I go to a different pharmacy? What should I think and do? And furthermore, where are those two pills?


Thank you.


This report was posted on Ripoff Report on 02/03/2010 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-PHARMACY/internet/CVS-PHARMACY-CVS-Pharmacy-shorted-xanax-pills-pharmacist-stole-my-medicine-tech-stole-hard-564255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

what I would have done

AUTHOR: Leslie - (U.S.A.)

Hi.  I read your report here.  I am a tech for the company and I am sorry that this happened.  What I am thinking happened is, yes, they could have been very busy when they were filling your xanax.  I am also thinking that maybe when the technician was counting your pills that "possibly" two of them somehow fell off the counting tray and they didnt notice or maybe they fell off the counter into the pharmacy trash? that is one theory of how you only got 58 and yet the pharmacists count was still correct.  Unfortunately even if this is close to what happened, because of the type of drug it is they wouldnt be able to give you 2 more pills.  Blame it on the dopeheads out there that are willing to do or say anything to get more pills, which you do not seem like a dopehead at all.


 THis has happened to me but I try to catch it before the pharmacist checks it, and I just pop them in the bottle.  As for recounting them when you come to pick them up, you can ask if you can step over to the counsultation desk (where you would talk to a pharmacist if you had questions) and have a pharmacy team member watch you count them.  It is a pretty private area and that way no one in line will wonder whats going on. :-)


You could try going to a different pharmacy but trust me unless this other pharmacy has robots working behind the pharmacy counter with no chance of human errors, theres a chance it will happen there too. 


Hope this was a one time thing.  Best to you.

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