• Report: #900231

Complaint Review: CVS Pharmacy

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  • Submitted: Wed, June 20, 2012
  • Updated: Wed, June 20, 2012

  • Reported By: unconsumer — port orange Florida United States of America
CVS Pharmacy
1806 SOUTH RIDGEWOOD AVENUE Edgewater, Florida United States of America

CVS Pharmacy pharmacist Edgewater, Florida

*Consumer Comment: Could just be a Florida thing

*Consumer Comment: Question

*Consumer Comment: Yep they cut the supply on hand in half

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I have spent 11 hours and a tank of gas today literally driving from one pharmacy to another to fill my wife's prescriptions.

The first stop was our local CVS pharmacy that has been Johnny on the spot for years. A new Pharmacist I don't reacall seeing before simply refused to fill the prescriptions stating it was because of a professional judgment against the doctor.  Wow, that sounded serious.

I am an investigator, therefore I checked, and there are no professional judgments or actions against my wife's doctor. So wondering what professional judgment the pharmacist spoke of, I returned.

The pharmacist in a very rude and scolding mannor approached and I explained that there exists no professional judgements or actions againt the doctor in question.  She refused again and stated that it was her personal professional judgment to not fill the prescription.  I asked based upon what?  I asked why, this has been my wife's prescriptions for years, what's suddenly different???

My questions were ignored. She did not say she was out of that particular prescription medication; she just blatently stated that she refused to fill it.

Thus I started my trek thru Volusia County trying to get the prescriptions filled. Visiting every Walgreens, CVS, Publix, Wal-Mart, and any small mom pop pharmacy I could find. Each and every one of them said the same thing.

They say that the FDA has restricted all schedule II drugs and they were out.  All on the same day?  What specifically does this restriction encompass?  Particular doctors, particular medications within the schedule II drugs? 

Several of the drugstores, (Walgreens), did indeed have a notice posted in their pharmacy window stating the schedule II drugs restrictions.  A standard common notice.  Of course schedule II drugs are more restricted because they are greatly abused by drug addicts.

But still, it is statistically and physically impossibly that every pharmacy should run out of a schedule II drug at the same time on the same day. I would ask when their next delivery was.....not one pharmacist could give an answer.  I find that very odd that a pharmacist cannot answer that question.  Is the pharmacist restricted from giving an answer? 

There is something very wrong with this picture.

I called my sister who resides in another county and takes a very similar drug for Lupus pain to warn her of the situation. She immediately called her pharmacy and found that they have received no such special notice concerning the schedule II drugs. 

 So, one must ask.............

Is this some additional local restriction in an effort to fight pill mills? If so, I believe that is great, but, what about the people who are valid confirmable patients under doctors care and dependent upon those medications?  Medications that, if refused could cause great harm.  The people who suffer very real pain, not to mention the fact that if suddenly denied the medically necessary medication, the results could very well, and do, lead to emergency hospitalization or death.

My wife is a retired doctor. She has suffered for several years with pain from a broken neck, broken ankle, (2) broken wrists and 7 crushed spinal vertebrae resulting in multiple surgeries.  At 69 years old, I do not believe she would run down to the street corner to sell the medications she needs.

Could it be that, after all, this frustrating day started because of some pharmacist with a personal vendetta against a doctor she does not like?  If so, my wifes medical stability will not be used as a pawn in her game.

At 7 PM I called my wife who was preparing to go to the emergency room to let her know that I had finally found a Walgreens that said Oh, no problem sir, we will have that filled in 15 minutes.

This was serious stess my wife and I need not have endured.

This report was posted on Ripoff Report on 06/20/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-Pharmacy/Edgewater-Florida-32132/CVS-Pharmacy-pharmacist-Edgewater-Florida-900231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Could just be a Florida thing

AUTHOR: Steven - (U.S.A.)

Ramjet, I am not sure what the full story is but this is the 3rd time I have heard of the FDA placing the restrictions on the number of bottles that pharmacies may dispense (other than on this site).

I do know that over the past year or so that there have been pill mill issues in Florida because of the previously lax laws that Florida has compared to other states. People are coming as far away as Kentucky, Ohio, and Indiana to see pain management doctors, fill prescriptions of literally hundreds or thousands of pills and drive back north to sell them at a profit and repeat the cycle month after month.

Recently Florida has enacted a prescription drug database and cracked down on clinics. The FDA may be targeting Florida as well or maybe due to the laws in other states maybe it is transparent to people living in other states.

A friend of mine was telling about the problem they were having filliing prescriptions because the pharmacy was sold out and having to drive all over town to fill different prescriptions.
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#2 Consumer Comment

Question

AUTHOR: Ramjet - (U.S.A.)

I thought this change was just Florida.  If it's an FDA thing it must affect the whole country? What does your doctor say about all this,  I'm sure they are aware of it.

Whatever it is, I don't think it's fair to blame the pharmacies.  You apparently found one that hadn't dispensed all of theirs yet but next month it may run out too.



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#3 Consumer Comment

Yep they cut the supply on hand in half

AUTHOR: Steven - (U.S.A.)

Before pharmacies were supplied with 4 bottles of Oxycotin that they could dispense over the course of a month. Now the FDA has cut that supply to 2 bottles. Depending on when they get their stock in to sell (say as an example the 1st of the month) they can run out by the middle of the month and have to wait until the next month when they get their new supply.

Last I heard this only affects the stronger dosages of pain killers such as Oxycotin. If you take Oxycodone you may not encounter this problem.

It is very possible that Walgreens receives their order the middle of the month and could fill your prescription.

Instead of blaming the pharmacy call the FDA and the governor to complain.
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