- Report: #1129741
Report - Rebuttal - Arbitrate
Complaint Review: CVS Pharmacy
CVS of Northville, MI Carley McNeill, Ast. Mgr. BANNED FROM CVS! Northville Michigan
*Consumer Comment: How was she in the wrong?
*Author of original report: Winter Hazards at CVS!
*Consumer Comment: Similar to my experience with the company
*Consumer Comment: And you were totally innocent...right?
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On Sun, 3/2/14, I went into my Northville CVS to use my 20% off coupon around 6pm. Big mistake! Between the parking lot and the main door, there was a 2ft high s****.>
Bought $25 or so of items and paid at the register. With somewhat poor balance at my age (65 ish) I like to use the shopping cart for balance in icy condiitions. As I left I saw that there was no way the cart could get through that 2ft high mound of snow and ice, and I grabbed their snow shovel and removed it in 10-15min., then wheeled my cart through it. As I came back in to put the shovel back, I complained to the cashier and Ms. McNeill again. As I neared the back door, I could hear Carly or another female staff saying things like: Is everything alright sir? Did you find everything you came for?
After initially leaving, responding to the taunting, I returned and complained for another couple of minutes about how many snowfalls were in that pile of snow, and how it seemed that the pharmacy section had been closed just as I was about to buy some Sudafed with my couopon. Carly said: I don't like the way you're talking to me, I'm going to call the police. When I said something about how she should be thanking me for cleaning the snow hazard, she said, I'm calling 911 right now, and pulled out her cell phone. I immediately left, thinking the matter had been concluded.
As an almost 65 yr old man with 10yrs experience in corrections, I thought I'd seen and heard it all, but I actually got a phone call an hour or so later from an Officer Claudia Krueger, who questioned me about the incident. At the end of our talk, she pronounced me guilty of trespass and said I was banned from that CVS store for a year, under pain of arrest! In a state of shock and disbelief, I said ok. For the next 48hrs, I was in wondermont and convinced myself that it was a scam - just Carly trying to frighten me, but the pink Trespass Notice arrived 2 days later. A police captain told me when I called, that there was no appeal and no hearing for the accused! Unbelievable!
Today, the CVS District Mgr called, and told me any staff can and should call the police any time they feel threatened or that they have been treated rudely by a customer. Incredible! I guess that they're tired of having me as a customer after 25yrs or so. What's so sad is that the old downtown area is losing customers each year to the newer shops 2 miles east, and that store will probably be closed within 5 yrs. If they didnt want me as a customer, why didnt they just say so, instead of spoiling the reputation of a long-standing loyal customer with a police citation?
This report was posted on Ripoff Report on 03/10/2014 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-Pharmacy/Northville-Michigan-48167/CVS-of-Northville-MI-Carley-McNeill-Ast-Mgr-BANNED-FROM-CVS-Northville-Michigan-1129741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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