I purchased 4 pieces of bedroom furniture online on July 7, 2007. I spent over $700! I rec'd the furniture (mfg by South Shore in Quebec) in approx. 2 weeks. Every piece was damaged or pieces were missing or there were 2 right panels and no left panel, etc.
Cymax instructed me to contact South Shore for "replacement parts" and so I did initially. But as I opened each box it became apparent that there were far too many damaged pieces to replace. In following Cymax's policy of "NO REFUNDS" only REPLACEMENTS, they shipped me an entire new set of furniture.
Another 3 weeks passes (now we're 1+ month into this hassle) and I get the new furniture. It's damaged as much as the first shipment, if not more! I now have 8 huge boxes of furniture in my home that I cannot use, and I'm out $700+!!
I sent pictures of all of the damage so Cymax could witness the damage for themselves. I've talked to more than 5 people in their Customer Service department, they just pass me off to the next CSR! Each CSR has been very pleasant but they don't have any authority to make decisions and the owner "SHIMA" does not appear to give one iota about Customer Satisfaction.
I contacted my bank all along and periodically filled them in on the trouble I was experiencing getting Cymax to refund me my money since they were not able to deliver undamaged goods to me. My bank was very understanding! I kept telling the bank that I wanted to give Cymax a little more time to make it "right" and refund my money.
It is now 3 months later, I am still hassling with CYMAX so I finally called my bank to dispute the charges and the bank is going to credit my account the money!!! YAY! I also reported them to the Washington State Better Business Bureau.
The first shipment of 4 boxes was finally picked up by FedEx last week, but I still have 4 more boxes (the replacements) that are taking up space in my home. Cymax promised to get back to me last Friday morning to let me know when FedEx would be coming to pick up those boxes but here it is the following Monday and I have heard nothing from Cymax - as usual.
So as of today, I'm still waiting for a refund of the $700+ I spent on July 7th, I still have damaged furniture that I cannot use, and frankly, I'm just fed-up with all of this hassle...I have better things to do with my time!
In contrast to Cymax, I purchased another piece of furniture (that matched the set I bought thru' Cymax) from an e-Retailer called "Bedroom-Furniture-Direct" and I rec'd damaged furniture. They sent a replacement immediately. It too was damaged. They gladly refunded me my $245 within a few days! I would not hesitate to buy from them in the future, they have good Customer Service!
I buy from Overstock.com all the time and I have never had this kind of bizarre and never-ending bad experience. CYMAX is a RIP-OFF! BEWARE!
Redondo Beach, California