- Report: #659799
Report - Rebuttal - Arbitrate
Complaint Review: Cablevision of So. Connecticut
Cablevision of So. ConnecticutPO Box 9256 Chelsea, Massachusetts United States of America
Cablevision of So. Connecticut Fraudulent Charge for a Service We Did Not Order Chelsea, Massachusetts
*UPDATE EX-employee responds: Question
*Author of original report: I Checked My Bill ...
*Author of original report: I Have Spoken to Two Managers Since
*UPDATE EX-employee responds: Used to work in their customer service department
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We received our bill on November 8th, 2010 to find that a $73.00 package was added which we did not order. On the night that they claimed we placed the order, October 30th 2010, we were not present in our home, nor did we have any visitors. When we called the customer service to dispute the charges they told us that this was a "non-refundable" package. They claimed they could not identify which box in the home that the supposed order was placed nor could they do anything for us. We have been a customer in good standing with this company for over five years. After being transferred from person to person just requesting that the package be canceled and our money refunded they accused us of consciously ordering the package. We explained that had we ordered it, we would not be calling to cancel only a week later. We also explained we were not present in the home. They informed us that their system "never has glitches which could result in charges being placed on a bill by mistake." In addition, we were spoken to condescendingly by the customer service representatives. In conclusion, we just wish the charge to be removed from the bill as we never ordered the service and have no desire for it to be in the home.
This report was posted on Ripoff Report on 11/08/2010 09:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cablevision-of-So-Connecticut/Chelsea-Massachusetts-02150/Cablevision-of-So-Connecticut-Fraudulent-Charge-for-a-Service-We-Did-Not-Order-Chelsea-659799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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