I have an ongoing problem with my TV signal supplied by cablevision. My TV intermittently distorts and I lose the sound. I also have a problem with their HD on demand, when we go to use it once a week it fails more than it works. The worst of it is I am charged for the failed attempts and have to call back when I receive my bill to get credit (more of my time wasted). This has been going on for about a year and a half. There have been multiple techs at my home to resolve the problem and it never gets resolved. They have wasted 37+ hours of my time with no real compensation and no real repair. Today 8/21/2012 I had another appointment between 8AM and 11AM and I am writing this at 2:30PM no tech yet. The biggest problem I have now is I had only one TV with their box and three others without, the one with the box was by far the worst. Now due to their greediness I have to use boxes on all my TVs and will have the same problem on all of them now. By doing research on the problem and talking to other clients with the same problem, I may have found the cure for my problem. That is why a tech is coming out today. It is now 2:45PM and nothing but promises and lies. By the way their last tech told me he ran out of ideas.
It goes from bad to worse, I was contacted by a Pat Colacci a service manager. With promises that the problem would be fixed and my account would be credited for 2 months. That was around 9/6/2012, he sent out a repair team to check the lines and told me that they would not come to the house and bother us. Yes another lie, on 9/8/2012 their techs knock on my door to enter my home again and check what they have ckecked to many times. They refused to proceed until they came into my home I had to re-schedule the appointment for Monday 9/10/2012 and wasted more of my time. It is now 10/1/2012 and nothing has been fixed and have not received any credit. If ther are any class action lawyers interested in opening a case against Cablevision, please contact me.
Another note about how they service their customers. I was told by Mr Colacci that they contacted my neighbors to see if the same problems existed. I was told that I was the only one having the problem.
I visited all my neighbors on my block and they all told me they were not contacted by Cablevision. As it turns out they all have the same problems and just deal with it. They will not be dealing with it any longer I will make sure of that.