AVOID Cadence Bank!!! Mind blowing amounts of stupidity &
incomprehensible incompetence!!! And you're supposed to trust *them*
with handling your money?! HA!
Cadence Bank advertises itself as all about small business.
I went to open a business checking account. After a long time, the guy
tells me I'm done -- but I have next to no paperwork from the bank
except my temp checks. I ask where the fee disclosure sheet is. He
takes a L O N G time more and prints up something generic to any &
all checking accounts -- things like wire transfers, research,
etc--things that are generic to *all* checking accounts. Nothing basic,
nor anything specific to my type of account. I ask again for the fee
structure for MY SPECIFIC type of checking account. They hadn't even
told me how much excess transaction fees would be!!!
Some other idiot comes over to 'help'. Because I had said what they had
given me was 'generic' to all accounts, he retorts that "ALL their
checking accounts are generic" (WTF?!?!)
I tell him he doesn't seem to know what the definition of 'generic' is.
He gets a tone and tells me to define it as though he were calling me
out. He was stupid, and too stupid to realize that what he had said was
ridiculous! And then he wants to get confrontational about semantics as
though he had won the battle by getting gruff with me.
I insist I need a fee disclosure form. Another person says they don't
have them, can they just mail it to me at some later point!!! WTF?! I
need to do business with other organizations who will have different
rates of transactions into my bank, so HELL NO! I need my fee disclosure
before I leave, otherwise MY BANK IS HOLDING UP MY BUSINESS PROCESS!!!
Finally the branch mgr. comes over. I *thought* that she would finally be a competent person...BUT NOOOO!!!!!
She also doesn't get the concept that a bank should give its customers
fee disclosures. She also doesn't seem to understand the difference
between a generic fee disclosure about other, rare fees like wire
transfers and a basic, everyday occurences fee disclosure about the
things like transaction fees (for biz accounts)
She gives me a comparison chart of all their business checking accounts.
AGAIN it does NOT list the basics like cost of going over my allotted
transactions. I point out that a comparison lists only an overall
picture and NOT the SPECIFICS about MY PARTICULAR, SPECIFIC TYPE OF
She seems unable to comprehend that different types of checking accounts
have different types of fees AND THAT CUSTOMERS WANT THAT INFORMATION
As I'm writing this it seems like it's just too much to believe. I mean,
how could a bank operate like this?! I got home and wondered if I had
been pranked and would be on TV.
It took 2 1/2 hours to get thru this and I still DIDN'T get my fee
disclosure!!! I got a summary printed off their Internet page. BUT
fee fact-sheets would have gotten into the nitty gritty, the Net summary
page does not.
The mgr at one point had to call someone on the phone to help her. BUT
it was only because the 2md page of the comparison of all their checking
accounts would not print. (it did not even specify transaction fee
amounts.) I INSISTED THAT I DID ***NOT*** WANT THE COMPARISON. I
asked her to find out where to get the full fee disclosure SPECIFIC to
my account type. She poked at the sheet in front of me (comparison) and
told me I already had it! She refused to even ask for help in getting
what I kept on & on & on asking for--specific fee disclosure for
my type of account.
I finally looked up the 800 # and called to try to get help from
somebody--even as I sat & waited right there in front of the idiotic
mgr. while she got help for printing the 2nd page of comparison.
After 2 full hours I had finally gotten a hold of someone (on phone) who
grasped the concept of a fee disclosure sheet specific to my account.
She said she would phone the branch.
Another half hour later the mgr then printed the Internet *summary* for
my specific account--NOT A FEE DISCLOSURE FORM - no specifics.
I left. Unfortunately I had already signed that I had received the disclosures!!! So now I can't even close account without paying them money. Who know how much this will cost me down the line, cause now I'm open to whatever fees they throw at me since I signed I got their disclosure statements.
The entire staff present got in on this, and NO ONE there had a clue
what to do. 3 out of 4 couldn't grasp the concept of a fee disclosure
specific to one type of account. The remaining one person was new and
didn't know where to find it. One idiot PLUS the mgr. did NOT know what
'generic' meant vs. specific.
And they advertise themselves as small business specialists in banking!!! AVOID! AVOID! AVOID!