• Report: #556492

Complaint Review: Cadillac - General Motors Corp

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  • Submitted: Mon, January 18, 2010
  • Updated: Fri, November 12, 2010

  • Reported By: Civil — Detroit Michigan Afghanistan
Cadillac - General Motors Corp
PO BOX 78369, PHOENIX Arizona 85062 Phoenix, Arizona United States of America

Cadillac - General Motors Corp General Motors Neglecting customer care Phoenix, Arizona

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I spoke with John from the leasing department being granted an extension on my lease for two months as one car payment divided into two seperate payments for each month of Sept. 216.31, and Oct. 216.31.(John, Maturity Date Extension Qualified( 973-759-4090, 759-973-4090, confirmation for this deal is payco1010727088


General Motors Brand, Cadillac: 800-458-8006


I spoke with Melissa several times about information I needed to sign that was never delivered to myself to sign and return.


I called customer care several times talking to several different voices who only cirlced conversation pushing off on another number unable to answer a question.


My 2006 Cadillac was sold on October 21, 2009 at 10:18 am at a General Motors Sponsered Sale, www.flintaa.com/gmaccatalog.pdf


gm_rpt.frx


During a repair on my 2006 Cadillac the door was removed and replaced with a door with no sticker, Cristopher who works at Rinke Cadillac Dealership asked me if my car was a 2005 due to the door?


Becky (48760) financial issue/or dispute after car is sold and the case is closed goes through credit bearu which is the Dallas office. (Becky is unable to provide an address so I am able to send dispute)


Becky directed me to call Asset Recovery 800-241-0172, connected with Sarah stating, " This department only takes care of over mileage and daily extension Fee, I was put on hold, Trina is assigned to me through customer care who is not available. Sarah took my information and assured me Trina would call me right back today, Trina: 3800-241-0172 ext. 2897 never called back.


Sarah then directed me to call customer care for other concerns and excess charges 800-458-8006.


Scarlett answered with no information available directed me to call 800-224-1400, documentation new vehicle warranty.


I called customer care again, Leah answered, June 13, 2006, Spare on car/flat: I am disputing the responsibility of a new flat tire for my leased car because it was documented on this date that  first use of my spare was old on my new lease by cadillac road side assistance.


September 17, 2008; removed and replaced radio @ Rinke Cadillac Dealership due to several scratches after returned to myself from the body shop for other repairs, x2 complaints in need for complete repairs caused by body shop.


1800-GM-CARES, I am the regional Owner


Emily 1049356, ID# order, 162956566


Panel replacement 2007


rear differencial seal March 7, 2008


Rear Window Replacement May 9, 2007


Issues with the back window remained untill my car was turned in, I was refused repair to a lemon law condition with my car unable to use my trunk. The manager of the Rinke Cadillac refused proper repair.


Extended Lease as reviewed on the interenet through customer site states," Simply ask to extend your lease. If you have a GM vehicle on order and need an extension, email us or contact us 800-616-4622. Simply give us your factory invoice# and we will be happy to extend your lease. This site provides this task as a simple happy avenue with Customer Loyalty having a meaning with General Motors. John Degrande also informed this procedure being simple and a way to be able to find the next car with no issues. I called from the Dealership several months before my car was due feeling secure with my decision. Jan 2009, gm.loyal.com pin# E6AV22, offer ended Feb, 2, 2009.


Christopher Gartside, Service Consultant was unprofessional with no care for proper repair


Doug Gilbert, Senior Repair Process Consultant, very rude man if you did not make six figures and he could kiss up due to self dejection


Don Rossco, very rude and manipulates customers with no back ground with the industry, Collision Center Manager. This man refused repair to my car.


Linda Osborne 248-333-3200


 


Rinke Cadillac Mr. Kosik


GM Smart Lease is horrible


Melissa handled my lease and was very unprofessional.


I paid 3206.32 upfront for my lease which was a misrepresentaion by the salesperson and paid off my car.


GM is trying to charge me $4,400 after my lease was turned in not sending my bill untill after my car was sold with in 2 weeks after it was turned in. GM's scam is to charge me overall for the full worth of my 2006 Cadillac that I leased. John Degrande scammed me from the beginning!


vehicle ID# 1G6DP577560201921, considered new Cadillac CTS


Becky GMAC 877-290-9544 ext. 2227


I recently called, 1-13-2010 again notified that Trina is handling my case 1800-241-0172 ext.2897 by Karen Davis who was very rude and short only insisting I take the settlement offer of $3,750.00 before January 23, 2010. Trina was again N/A.


 


If my car was in such bad shape to charges me thousands of dollars after turned in, Why did my car sale at the first Auction Sale Organized by GM. I did not receive a bill untill after my car was sold so there would be no way to dispute any complaints with my bill per a customer care provider through GM.


This report was posted on Ripoff Report on 01/18/2010 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cadillac-General-Motors-Corp/Phoenix-Arizona-85062/Cadillac-General-Motors-Corp-General-Motors-Neglecting-customer-care-Phoenix-Arizona-556492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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