• Report: #987527

Complaint Review: Cafe Cups

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  • Submitted: Thu, December 27, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: David — Lake Mary Florida United States of America
Cafe Cups
10303 Norris Ave., Pacoima, Ca 91331, USA Pacoima, California United States of America

Cafe Cups Cafe Cup as seen on TV Deceitful voice activated sales prompts followed by exorbitant credit card billing Pacoima, California

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While watching TV a saw an ad for reusable coffee brewing accessories.  I called the phone number shown and started getting voice prompts.

I heard 9.99 for a set and I choose 2, the next prompt promoted a gold covered version an additional $9 and I accepted.  The voice advised delivery could take as much as 5 weeks but I do not recall it giving options.  This was followed by about 20 minutes of promotional offers for other products to which I did not respond.  When the ordeal was over I hung up.

Two days later I received a call seeking to confirm that I had placed an order.  I asked if the details of the order could be stated but the agent said that information was not available and I could call a phone whose number I did not hear before she hung up.

To my surprise two two boxes of the products arrived, via FedEx a few days later, not the 5 weeks as I was expecting.

The major surprise was the $75.92 that was charged to my American Express Credit Card.  A report was immediately made to AmEx and at the time of the writing the issue was being investigated by the credit card company.

I cannot speak about the quality of the product as have not used them, except that they appear to be as described. 

I my opinion this company operates an unscrupulous voice prompt system and in my instance fraudulently overcharged my credit card.


This report was posted on Ripoff Report on 12/27/2012 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cafe-Cups/Pacoima-California-91331/Cafe-Cups-Cafe-Cup-as-seen-on-TV-Deceitful-voice-activated-sales-prompts-followed-by-exor-987527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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