On Aug 20,2006 we purchased a spa, paid cash $11,169.00. On Sept 23rd it was delivered. After putting water in it the next day, it leaked everywhere. I called the svc dept and was told they couldn't come out for 2 weeks. I told them this was unacceptable. They sent someone out in 2 days, without any notice, and I was given the rude comment of "Someone couldn't wait". He adjusted some valves and said that should do it. I questioned him stating. "It seems like a lot of water for just some valves to be loose" He replied give it a couple of weeks and it should dry up. Later that afternoon I called back because it was actively leaking everywhere. I was told they couldn't come out for 2 more weeks. On Oct 10th 2 more repairmen came out, Stated "Did you buy a floor model?" I said no, why? Oh the panels on the spa are wharped. Needless to say they opened the spa, ripped out all of the insulation to find a leak which they did. I was told it was a leak in the filter cannister. It would be 2 more weeks to get the part. After that 3 more appts were made for them to come and repair and they never showed up or called. When I called them, they had a bunch of lame excuses. When they finally came to fix it. it leaked more than ever. With multiple calls they came to pick it up to take in to repair. That was on Nov 8. To this day, I have no spa, it has not been looked at for repair, and I am out the money.
I have called multiple times with no reply back from them. I have called Corporate office in Pomona talked with Peggy Hamlet. She said she would send someone from Corporate to check on Spa, I asked her when would this be happening. She said oh, it will be 2-3 weeks, the person who does this repair only works on Saturdays.
How can anyone honestly run a business like this. I wish I would have known about this Company and their business practices. I would never have bought a spa from them. No one should every buy andything from them. When you purchase a spa from them, they promise you everything, and tell you everything you want to hear. They must send them to a class on lying and fraud.
As far as I am concerned they have stolen my spa, and I intend to sue them for theft, and anything else I can sue them for.
Please do not buy anything from them, and tell everyone you know not to buy anything from them. They are a bunch of lying thieves.
Andrew and judy