• Report: #439133

Complaint Review: Cal Spas ,California Acrylic Industries ,C.A.I

  • Submitted: Mon, March 30, 2009
  • Updated: Wed, April 22, 2009

  • Reported By:Centennial Colorado
Cal Spas ,California Acrylic Industries ,C.A.I
1462 East Ninth Street Pomona, California U.S.A.

Cal Spas, California Acrylic Industries, C.A.I Warranty not Honored $10,000 down the drain Pomona California

*UPDATE Employee: Cal Spas Replies

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Cal Spas
California Acrylic Industries
C.A.I Customer Service Department
1460 East Ninth Street
Pomona, CA 91766
FAX: 1-909-629-3890

Tub is pulling 58 ampere through its system. Tub was pulling 35amper according to factory's own quality control sheet. Motherboard is currently burned and not responsive to dipswitch setting causing the 50-Ampere GFI to melt a quick discount post from the overdraw of power through the GFI to the system (system will only run on a 60 ampere GFI now). All manufacture information provided states tub is to be set up on a 50 ampere GFI
The manufacture of the tub California Acrylic Industries stated that the malfunctioning motherboard would require replacement or unattended consequence would be the result.

Spa & Leisure Inc of Denver Colorado claimed they had controlled the ampere draw but manipulation of the motherboards dipswitches and currently the motherboard is unresponsive to such demands.

Spa & Leisure Inc of Denver Colorado has stated that, the system can run on a 60 ampere GFI and I should just live with the malfunction despite the warning of unattended consequences by the manufacture and despite the manufacture ordering the part replaced.
The tub is under warranty; Spa & Leisure Inc of Denver Colorado refuses to stand by this product they sold and to date Cal Spas (otherwise known, as California Acrylic Industries) has not returned a subsequent comment on the matter.

Despite numerous Faxes E-mail and certified mailing requesting a written response.
Note: Spa & Leisure Inc of Denver Colorado told me never to call them again.

My Opinion on this matter;
I feel that the local dealer is running away from the issue.Fournitly my background training and comprehension of the problem is significantly higher due to the nature of my profession. When talking to the manufacture Cal Spa technician not only understood the problem but also deemed it a hazard to remain, they further instructed me to tell the dealer to replace the part; the dealer refused to obligate them self's to do so.

While I hope to have this resolved without a civil litigation the lack of further response to the issue by the manufacture is setting a tone that this is the only remedy suitable.

Notwithstanding the fact this issue appears ripe for filing, the underlying issues as to whether this rises to a level of Consumer product safety for possible product recall of a defective hazard to consumers should be carefully considered and whether notification should be sent to the federal trade commission for inquiry too whether there is a set practice or producer set forth here to not honor warranty repairs. I am wondering if I am along in theses troubled waters or are there others that have had similar issues.

Cherie and Allen
Centennial, Colorado

This report was posted on Ripoff Report on 03/30/2009 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cal-Spas-California-Acrylic-Industries-CAI/Pomona-California-91766/Cal-Spas-California-Acrylic-Industries-CAI-Warranty-not-Honored-10000-down-the-drain-439133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Cal Spas Replies

AUTHOR: Cal Spas Support - (U.S.A.)

On March 30, the same day that this was posted we sent a letter to this customer. In the body of the letter we wrote:

We have contacted Spa and Leisure about your spa. They report that on or around February 2, a leak problem was repaired by replacing a union nut and on February 10 the spa was inspected and there was no problem with it. If there is a problem with the spa, we would like your permission to inspect it.

There are statements made in the letter that express connecting the spa to a 50 Amp electrical service is prohibited and that Cal Spas has represented that to Mr. Grove. Cal Spas denies that we made that representation. The reason for the dipswitch changing the operating functions of the electrical components is precisely for 50 Amp electrical applications. It is the intent of the design.

Please contact me at 800 CAL-SPAS so I can coordinate the inspection. A replacement board will be brought to the inspection and the original will be replaced if necessary. This will be at no cost to you. We remain ready, willing, and able to repair your spa if necessary and look forward to hearing from you.

Since then we have been in contact with the customer and Dealer and they have made arrangements for the inspection.
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