- Report: #607177
Report - Rebuttal - Arbitrate
Complaint Review: Cal Spas - California Acrylic Industries, Inc.
Cal Spas - California Acrylic Industries, Inc.Internet United States of America
Cal Spas - California Acrylic Industries, Inc. California Acrylic Industries Defective cabinet panels are warping when touching spa water Internet
*REBUTTAL Owner of company: County Pool & Spa - The Rest of the Story
I purchased a Cal Spa Avalon spa from their Vista dealer in 2007 for about $8K. Last year the panels on the side of the spa where you enter and exit started warping. By March this year the problem got so bad that the panels started peeling off the spa and protruding outward. I called Cal Spa and they referred me to their local repair outfit, County Pool and Spa. Their repair representative came down and took photos of the cabinet panels and the spa cover which also showed blistering.
After sending in the pictures and some narrative by the representative that it looks like the panels "melted", Cal Spa decided to deny my warranty claim because the damage was not only to the panels but also to the cover and must be because I did something to the spa, like setting fire to the cabinet?!? Basically, they are saying that because I have two defective products from them, the spa and the cover, there is no way that they can be responsible and I must have caused the problem.
The only common thing between the two parts is that the get splashed from the spa water when people come in and out. If Cal Spa can't make products that can take spa water splashing than they should tell people. I tried to explain this to their warranty specialist, John Nelson, but all I got was a repeat accusation that I did something to my spa since it can't be that both parts are defective (he said these are dissimilar materials, but I believe both are vinyl coated so go figure what "dissimilar" means).
Later on I received an offer to send in a panel to be inspected. I paid to have a panel piece shipped to Cal Spa and received by John Nelson. He then went on to delay responding and then went silent when I asked what their findings were. Seems like they are just giving me the runaround and trying to delay, both of which seem poor customer service and not standing behind an inferior product. At this point I am quite certain that the claim was dead from the get go and that they were never going to acknowledge the defects.
Also, the so called "door" on my spa had fallen apart and the representative said he is aware of them using inferior glue to put it together but that is not being addressed either.
I am now planning to contact a competing Spa company and see if they could sell me some replacement panels that don't warp as well as a cabinet "door" that stays together. I don't mind paying someone else for parts but would never ever deal with Cal Spa again. Main lesson is that I should have read the reviews on this site back in 2007 and never purchased this product. Hopefully I can save you the same pains,
This report was posted on Ripoff Report on 05/25/2010 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cal-Spas-California-Acrylic-Industries-Inc/internet/Cal-Spas-California-Acrylic-Industries-Inc-California-Acrylic-Industries-Defective-cab-607177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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