• Report: #86721

Complaint Review: Cal Spas

  • Submitted: Mon, April 05, 2004
  • Updated: Fri, July 14, 2006

  • Reported By:Anaheim California
Cal Spas
14852 Beach Blvd. Westminster, California U.S.A.

Cal Spas Marc McAllister And Jim Smith (owner) continues to RIPOFF Jim Smith and office girl Jennifer continue to promote this rude and dishonest FRAUD Westminster California

*UPDATE Employee: DEALER OUT OF BUSINESS

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

January 11 Cal Spas advertised their big Expo sale at the Ontario Convention Center. We noticed there was a Cal Spas in Westminster, so we called them for directions to the Ontario Expo. Jim Smith of the Westminster store told us we didn't need to drive all the way out to Ontario, they had the same spas at the same sale prices.

As is with the report by Mr. Thomas. submitted 2/5/04. We purchased our spa and BBQ January 11, 04. We were told it would take 4 to 6 weeks to receive our spa. We asked if it could be delivered before Feb. 15. for a birthday party. Jim Smith told us he would ask Marc McAllister and if there were any problems with the delivery by that date He would notify us.

By Feb. 19 we had not received word on the spa, from Jim or Marc. I called and left a message to return my call, but no responce. Feb. 21 I went by the dealer and Jim couldn't even remember who we were. We had to prod him with our contract, then he seemed to remember. I asked him when we would receive our spa, He claimed he would have to speak to Marc, and called him right then. Jim told us it would be delivered March 1, no problem.

I took off work March 1 for the delivery, but they never showed. At 3:00 pm I called Cal Spas Westminster but got no answer, I left a message but got no responce. I called from a cell phone and Jim answered, He claimed that due to the heavy rains and damage to the Cal Spas factory there was a delay, but the spa was competed and would be delivered March 16.

I took off work March 16 for the delivery, but they did not show. March 17, I called Cal Spas Manufacture in Pomona to check status of our order, (Jackie)the representative at Cal Spas Pomona, told me there was no order by that name, when I told her that I understood the delay because of the rain damage at the factory. She claimed they have never had rain damage, and never have been late on a delivery to a store, and have never heard of a Westminster Cal Spas. I asked to speak to a supervisor. Jackie refered me to a Mr. Bobby Ortiz who said Marc McAllister is a friend of his and he would call him immediatly, and would call me right back. I never received a call back from Mr. Ortiz but four hours later I received a call from Jennifer at Cal Spas Westminster who said she had just started there and was fixing all the paper work and trying to get all the scheduling back on track, that Marc had called her and the spa would be delivered March 30. I told her I needed to speak to Marc, but received no return call.

After a no show March 30, I called Jennifer and when she answered, she said no, the delivery date was April 6. April 5, I returned to the store in Westminster where she again changed the date to MAYBE April 9 or 12.

I looked up Rip-Off report on the web and could'nt beleive it when I read the submitted report by Mr. Thomas. This sounds like our situation duplicated.

Cal Spas Westminster has ripped off to many people. We all need HELP!

After a no show on March 30

Chuck
Anaheim, California
U.S.A.

This report was posted on Ripoff Report on 04/05/2004 09:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cal-Spas/Westminster-California-92685/Cal-Spas-Marc-McAllister-And-Jim-Smith-owner-continues-to-RIPOFF-Jim-Smith-and-office-gi-86721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Cal Spas

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

DEALER OUT OF BUSINESS

AUTHOR: Martin - (U.S.A.)

MCALLISTER ENT IS NO LONGER IN BUSINESS. CAL SPAS STEPPED IN AND NOW STORE IS OWNED BY LEISURE WORLD HOME RESORT PRODUCTS OF CA, LLC. THIS IS A HIGHLY REPUTABLE DEALER AND WILL TAKE CARE OF ALL YOUR HOME RESORT NEEDS.



-CUSTOMER CARE SUPERVISOR
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X