First of all we purchased our spa and gazebo from Cal Spas in April of 2004. We had trouble from day one. The gazebo we ordered was not the correct one and when they finally brought the correct one out the installers damaged it so badly we didnt want it after that. We had to threaten Cal Spa with a lawsuit before they would finally do anything about it. Now, we are told the two pumps are shot. This spa is just a little over 4 years old, barely used, and now the pumps are out!!
We called a spa technicician who is one of their authorized service techs and he found the problem. According to him pumps should last at least 10 or more years. I called Cal Spa and inquired about the warranty. I was told it was covered. I called back to the tech to let him know it was covered under warranty but he wanted to be paid first because of Cal Spas reputation of being a 'scam'.
So, I called back to Cal Spa they gave me some other tech on their list that came out, didnt bother to let me know he had a trip charge of $90.00 until he had already looked at it. He took the cover off and spent maybe all of 5 minutes stating "yes, the pumps and the seals were bad. I had already told him what the other gentleman had said. He right away tells me that this isnt covered under their warranty as it is considered a maintance problem. How are we to know when the small leak is occuring and getting into the seals and bearings. We check the spa a couple of times a year and didnt notice anything. Now Cal Spas tells me of this is not covered and you did not maintain the spa properly. Not true.
The first technician tells me there is no way for them to know if it water chemsitry problem or faulty bearings and seals to begin with. The pumps would have to be taken out and then taken apart piece by piece to determine this. Who is to say that it was a lack of maintance over faulty parts. This is how they get out of their warranties. This company is a scam and needs to be shut down. We paid alot of money for this spa and it should not have these problems after 4 years and little use.
I am going to contact a lawyer and if nothing else take them to small claims. I am also filing a complaint with the consumers affairs and better business bureau. This is so frustrating and they need to honor their warranties instead of playing their dirty little games as usual.