- Report: #324476
Report - Rebuttal - Arbitrate
Complaint Review: Calcellular.com
Calcellular.com232 S. GARFIELD AVE. MONTEREY PARK, California U.S.A.
Calcellular. CCS Sent wrong item. No response for several weeks. Initially refused refund, then agreed but never completed. MONTEREY PARK, California
*REBUTTAL Owner of company: Software Update.
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When I asked for exchange, I was told to call Motorola so they could "teach me how to use it", adding this note: "If you are a Verizon customer, all multimedia and internet connection features in this software will be disabled due to carrier request. Please contact your service provider for further information." I did contact my provider (US Cellular) and was told there shouldn't be a problem. So after all this frustration, I left a poor rating on Yahoo! Merchants and received email from calcellular stating, "Sorry that you are not happy with the order. If you change our rating back, we will give you a full refund back to account." That was March 6. On March 10, I received and email with a link to check the status of my order, which shows that my order has been cancelled, yet no refund has been made!
~Very angry former customer~
This report was posted on Ripoff Report on 04/08/2008 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Calcellularcom/MONTEREY-PARK-California-91754/Calcellular-CCS-Sent-wrong-item-No-response-for-several-weeks-Initially-refused-refund-324476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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