- Report: #781410
Report - Rebuttal - Arbitrate
Complaint Review: Cali Bamboo
Cali Bamboo9365 Waples St. Suite D San Diego, California United States of America
Cali Bamboo They sound great BEFORE you buy, but forget getting help if you have problems San Diego, California
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I did the installation during a dryer part of the year, since that worked for my building schedule. The floor subsequently expanded to the point where I was concerned that it would begin to buckle when the winter rains came. I called the company to get some advice and spoke to Stephanie Champagne who first asked for photographs so that her technical people could get a better idea of what was happening. I sent the photographs even though I saw no benefit to doing so and heard nothing for 10 days. When I contacted Stephanie again, she asked me to answer a set of questions. Again I complied with the request even though the questions either didn't pertain to my situation or seemed more designed to protect Cali against a lawsuit.
When I finally did get a response, that response had no advice of how I should handle the situation. Instead it dealt exclusively with why Cali had no responsibility for the situation. I told Stephanie that her response did not constitute customer service. Rather it constituted SELF SERVICE. She referred me to her supervisor, whom I subsequently have seen mentioned in another report on this site.
Based on my experience, I would never recommend this company to anybody. In fact, I strongly recommend that you avoid them.
This report was posted on Ripoff Report on 09/26/2011 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cali-Bamboo/San-Diego-California-92121/Cali-Bamboo-They-sound-great-BEFORE-you-buy-but-forget-getting-help-if-you-have-problems-781410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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