- Report: #1135712
Report - Rebuttal - Arbitrate
Complaint Review: California Casualty Insuarance
California Casualty InsuaranceNationwide USA
California Casualty Insuarance: Frank - Supervisor; Jaqueline - support sat on their a*s, didn't communicate, ignored me, didn't even allow car to be fixed correctly. pissed off California
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On January 28th, 2014, Georgia had a bad snow storm and I had a car accident because of this. It took Cal Cas about a week to get someone to come out and look at my car just to get an estimate. I took it to 2 body shops prior to the appraiser coming out and they wrote up my estimate and I turned them in to Cal Cal. I was told by both that my car was not drivable and it had alot of damage. When the appraiser came out, he did not write on his appraisal everything the other to estimates had. On top of that, They made me drive my undrivable car 20 miles to the body shop were it was going to get repaired. After 2 weeks in the shop, I got my car back and as I was driving home I realized my car was still driving bad. They hadn't fixed everythin correctly. When I got home (the body shop was closing as I got my car) my son and his frien looked over my car and they were showing me were the left front panel was still bent from the wreck and the suspension was still damaaged and that I should never have left with my car. It was still dangerous. My son son got right on the phone a called Cal Cas and talked to Frank and explained the situation. A couple days later my car went vback into the shop and had to wait for the appraiser to go back out and look at my car again...Why.Who in the hell knows why. Anyway. after 3 weeks, and me calling the body shop and the insurance company a bunch of times, i finally get the report today telling me they are not approving the repairs.
Can you expain to me why Cal Cas had my claim for 3 weeks, they failed to call the body shop or send him the paper work, failed to call me or send me anything about my car. They sat on their asses and forgot about me and my car. So now I have no car fixed with no explanation and I am pissed.
One pissed off lady..
This report was posted on Ripoff Report on 04/02/2014 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/California-Casualty-Insuarance/nationwide/California-Casualty-Insuarance-Frank-Supervisor-Jaqueline-support-sat-on-their-ass-1135712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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