• Report: #698283

Complaint Review: California Home Pro

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  • Submitted: Mon, February 21, 2011
  • Updated: Sat, April 21, 2012

  • Reported By: MC 33 — Benicia California USA
California Home Pro
4085 Nelson Avenue Concord, California United States of America

California Home Pro California HomePro, Beware California Home Pro Concord, California

*Author of original report: I have amicably resolved all of my differences with and my complaints against California HomePro. Matthew C

*UPDATE Employee: Rebuttal

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First these guys wanted way too much money up front. According to the Calif. Contractors State License Board, Contractors can only charge 10% or $1,000 for a down payment. These guys wanted over 10K!! The contract is supposed to be set up in progress payments, but before work even started they wanted thousands more.  

They didn't start the job on time. Then they used subcontractors, but didn't supervise them. So they made lots of mistakes that I had to insist that they do over.

The job was supposed to be completed within two months. A majority of the work they did do wasn't completed until almost 2 months after the contract end date.   They had laid pavers blocking water from going to drains I already had in the yard. The contract called for "drainage as needed." It started raining and my yard flooded, but they wouldn't honor the contract and stop the flooding.  

The job wasn't even completed, but they demanded the final payment. Stupid me, I paid it and then they presented me with another bill!! I wouldn't pay and they refused to finish the job.   I insisted that they finish the work within 30 days. All I got was a letter from their attorney telling me to pay them more money.  

They abandoned our project so I filed a complaint with the Better Business Bureau (Oakland Office) and the Contractors State Licensing Board. Both these agencies took my complaints seriously and initiated investigations. These complaints are currently ongoing and I will amend my review in the near future (hopefully) to report the results.  

I found out from one of Calif. HomePro's subcontractors that they hadn't paid him for my job and four others. He said they owed him thousands of dollars.   I've done plenty of business with all kinds of people just on a handshake and never had any kind of problem. Not so here.  

Stay away from California HomePro!!!!!!

This report was posted on Ripoff Report on 02/21/2011 09:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/California-Home-Pro/Concord-California-94553/California-Home-Pro-California-HomePro-Beware-California-Home-Pro-Concord-California-698283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I have amicably resolved all of my differences with and my complaints against California HomePro. Matthew C

AUTHOR: MC 33 - (USA)

I have amicably resolved all of my differences with and my complaints against California HomePro.  Matthew C
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#2 UPDATE Employee

Rebuttal

AUTHOR: jennieq - (United States of America)

I came to work for California Homepro after 3 decades of experience as a marketing executive, college business professor and small business consultant. Over that collective time frame, I have been a student of organizational behavior. What continues to impress me about California Homepros organizational behavior is that the Principals truly place their customers and employees first, with a genuine concern about every home improvement project, as they create a corporate culture built on Honesty and Integrity. Its no surprise that California Homepro prides itself on its A rating with the Better Business Bureau.
 
That being said, it only takes one unhappy customer to spread incorrect information and blemish ones perfect reputation. Today, one unhappy customer can go on a tirade directed at hundreds of sites and spread incorrect, slanderous information about a company and get away with it. This is the world we live in- a world of hyper publicity. Companies allow these fallacious and defamatory statements to flow across their web pages so they can generate the type of publicity that attracts millions of potential new customers and scores them a better search engine ranking. As you
review our company over the internet please keep this in mind, as we have many happy customers like:

~Emanuel Dean Sr. ~
My Wife and I were very pleased with the professional workmanship provided by Jackie of California Home Pro. We are pleased and grateful for the services rendered and timely fashion of completion. This letter is intended to refer the services of California Home Pro to other homeowners who are in the market for a patio cover. They were friendly and professional and Jackie came prepared to work from start to finish and communicated to us each step of the way. Thanks again to Jackie we are very pleased.

~ The Gross Family ~
 We chose CA Home Pro because of the durability of materials and the variety of electrical options available in the building setup. We are happy to say we received excellent design, building, and customer service and are completely confident in recommending CA Home Pro to our friends and family. The new patio cover allows us to comfortably use our backyard year round and the overall transformation is more than we ever expected. Thanks CA Home Pro for all the great work!

~ Mike and Allison Jaeger~
We just wanted to say what a great job Jackie Richardson did on our patio cover. He was very professional from the beginning and a pleasure to deal with. He communicated with us throughout the project keeping us informed of each step. He was on time and worked extremely hard the entire time he was at our home. Mr. Richardson's work was excellent and we both felt that he was one of the best workers we have had the pleasure of working with. The results were fantastic and we are so happy with how great our patio cover turned out.

California Home Pro has a tremendous amount of experience with the industrys leading home improvement products. We install every product we carry with our team of experienced installation personnel to insure that the level of quality that we stand for has been met. We carry a full line of home improvement products including interior and exterior items all backed by their respective industry leading product manufacturers. When someone chooses a home improvement project with California Homepro they can be assured that they are getting the best possible product available, installed by a superior team of highly specialized and experienced installation experts. Providing services such as Roofing, Patio Covers, Cultured Stone, Sun rooms, Exterior painting, Attic Insulation, Artificial Turf, Windows and Doors in the Greater San Francisco and East Bay Area's, we have the knowledge and expertise to get the job done within your time and budget.

Steven A. Hunt,
Director of Marketing
www.cahomepro.com
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