- Report: #1048476
Report - Rebuttal - Arbitrate
Complaint Review: California Lace Wigs & Weaves
California Lace Wigs & Weaves640 N San Jacinto St Hemet, California USA
California Lace Wigs & Weaves Horrible Custom Wig, Horrible Customer Service or lack there of Hemet California
*Consumer Comment: This Lady has every right to Complain
*UPDATE Employee ..inside information: Rip Off
*Consumer Comment: Don't agree
*Consumer Comment: CLW Ripoff
*Author of original report: Attack? You must be an employee
*General Comment: This sounds like an Attack!!!
*Author of original report: check out the pix of the wig
*Author of original report: Proof !
*REBUTTAL Owner of company: California Lace Wigs & Weaves Reply
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I purchased a custom made full lace mongolian human hair wig w/ glueless cap for my daughter. The wig is supposed to look as if it grown from her scalp. She has SLE Lupus and lost most of her hair. I wanted her to have a natural looking human hair wig that she could feel comfortable wearing. When we received the wig, it was soft and nice. Well less than 2 weeks of having it the hair began shedding and tangling very badly. This wig cost over $800.00. The hair line looks very un-natural and my daughter was left feeling horrible. We reached out to the company via email on Apr 12, 2013 (two weeks after receiving the hair) in search of an amicable resolution. They finally replied to us on Apr 19, 2013 stating that we ordered double processed hair (curly and colored) therefore that caused the hair to be ruined. They suggested we wash and condition it to try and revive it. [continued below]....
This report was posted on Ripoff Report on 05/04/2013 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/California-Lace-Wigs-Weaves/Hemet-California-92543/California-Lace-Wigs-Weaves-Horrible-Custom-Wig-Horrible-Customer-Service-or-lack-the-1048476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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