- Report: #769091
Report - Rebuttal - Arbitrate
Complaint Review: California Pools and Spas
California Pools and Spas3106 East Garvey South West Covina, California United States of America
California Pools and Spas Fred Schiel (salesman that sold us the pool) Buyer beware of California Pools and Spas who have offices in California and Arizona West Covina, California
*UPDATE Employee: California Pools' Response to Menjou Complaint
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In 1989 California pools engineered and built a swimming pool in our backyard. The pool cracked and leaked almost immediately. We had it repaired 9 times in the first 10 years. Finally we insisted that they repair it properly by "stitching" which involves saw cutting the cracks and reinforcing the rebar...which was found to be substandard to code requirements. This crack was in the deep end of our pool and has not leaked since. Recently we noticed that a similar crack appeared in the shallow end of our pool and we have been trying unsuccessfully since last April to get California Pools to repair the leak under their "lifetime" structural warranty. The salesperson that sold us the pool Fred Schiel visited the pool in late April and told us that business is really slow and that he could not honor our warranty even though he promised us that our pool was built strongly enough to stand on its own
without any soil supporting it at all. Cal pools is now saying that our pool is cracking because of soil movement as it was built on fill. They knew this when they built the pool as they did the engineering and gave the OK to build. If a soils issue was present, they should not have built the pool in the first place which is what Fred told us during his visit. He also told us that he hoped we would move swo that the lifetime warranty was no longer valid. Fred is no longer responding to our phone calls and he only answers his voice mail if the call comes from one of our friends phones numbers as he thinks it is a new customer. Dealing with Cal pools corporate has been just as frustrating as they are apparently also apparently also conspiring to not honor their
warranty. We have complete documentation of all these leaks starting back when the pool was built. This pool was obviously poorly engineered and built using substandard materials and we would like it repaired or replaced with a properly constructed pool. We paid a lot of money for this pool...over $33,000 back in 1989 and we have not been able to enjoy it due to all the problems we have had with it. We would like to settle this amicably if possible but Cal pools has so far refused to do the right thing and repair their defective workmanship on our pool. I tried to attach 8 exhibits to this email, please let me know if you did not receive them.
This report was posted on Ripoff Report on 08/24/2011 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/California-Pools-and-Spas/West-Covina-California-91791/California-Pools-and-Spas-Fred-Schiel-salesman-that-sold-us-the-pool-Buyer-beware-of-Cal-769091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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