The service department and service manager "Jim" at Callaway Motorsports are both incompetent and stupid. Do not take your motorcycle/ATV there for service. Also, their customer service is horrible. The sales manager Jeremy and salesman Thomas were all smiles when I wrote the check for my motorcycle but now that I'm having problems, no one wants to help me.
I purchased a brand new Kawasaki Vulcan 1600 Mean Streak from Callaway on 3/21/2005. A month and a half later on 5/7/2005 the bike broke down on me, due to an electrical problem, leaving me stranded. Jim, the service manager, told me it was a "one-in-a million" defect in the main fuse box.
A couple of weeks ago, 6/25/2005, my bike broke down on me again due to an electrical problem. I immediately called Callaway and told them to come pick it up. They refused and told me it was my responsibility to bring it in. So, I did.
Jim called me a few days later and said there was nothing wrong with my bike. He told me that he removed a fuse and found debris on it. My obvious question was how did "debris" get there? I reminded him that he just had my bike in his shop a little over a month a go. I told him the bike is never ridden in the rain and it's kept inside my garage at night. Jim didn't respond, he simply re-stated there was nothing wrong with my motorcycle.
Realizing Jim was incompetent, I contacted Kawasaki Motors of America. A customer service woman named Ruth contacted Jim and called me back to say there was nothing she could do. Ruth told me as long as Jim said the bike was "ok," her hands were tied. I called Jim again to try and convince him that my bike has an electrical problem. He told me that he wanted to keep it a couple of days and "put some miles on it." I couldn't believe his idiotic response. It took a little over a month for the problem to manifest into a break down. Was he going to keep my bike and ride it for a month?
Last week, I was stopped at a stoplight and my motorcycle stalled out. It took 6 or 7 attempts to re-start it. Just before it stalled, the tachometer dial redlined and both the fuel injection light and oil light flashed. Since then, my motorcycle has stalled out several times and it runs like %*#@.
Earlier today as I was exiting the freeway, I pulled in the clutch and the tachometer needle redlined again and the red lights flashed. The engine died but since I was moving I released the clutch and it fired back up.
Clearly I have an electrical problem with my motorcycle. There is no reason the tachometer dial should redline while the engine is idling. Lights should not be flashing and the bike should not run like *%#@. I've taken care of my motorcycle. I had the bike serviced at 700 miles, by Callaway, and I've made no modifications.
I was sold a lemon by Callaway Motorsports and they don't have the service intelligence to determine the problem. In addition, my complaints to the salesman and sales manager have fallen on deaf ears. I would not recommend Callaway Motorsports to anyone. I hope my experience will discourage at least one person from purchasing from them.
Rancho Cucamonga, California