• Report: #997135

Complaint Review: Calyx Software

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, January 15, 2013
  • Updated: Tue, January 15, 2013

  • Reported By: Concerned User — Grapevine Texas United States of America
Calyx Software
6475 Camden Ave, San Jose, CA 95120 Dallas, Texas United States of America

Calyx Software 45 to 60 minute wait times for service calls then...no assistance! Licensing fee rip offs also. Dallas, Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

For months Calyx has been prroviding users excuses why when you call for service you are put on hold for 40 to 70 minutes before you get a live individual.  The latest excuse used for the last 4 months has been they were releasing a new version of software...isn't that what they do? 

There is no excuse for this type of poor response and service.  Why are users putting up with this?  The software is easy to use but so are almost all mortgage software systems. 

There are far better systems available like PC Lender/IHM.  You pay more but you get real service and when you call, they answer the phone.

Another issue users are having with Calyx is there licensing.  They choose to not host so they outsource the hosting and then Calyx is responsible for providing the data to the hosting provider of how many licenses you are using.  Recently we were billed for 11 more licenses than we were using and I called Calyx accounting on the 10th or 11th of January to let them know the billing was incorrect. They asked me to call customer support...which is the average 40 to 70 minute wait or I could try sales to change the number of licenses used.  The trick here is that you must do it before the 14th of the month or they get to bill you for another 30-60 days...which they did in fact accomplish once again!!

I could not reach anyone until 1/15/13 in sales and got a very pleasant individual who provided zero assistance and told me to write a letter and it would need to be a 30 day notice. LOL!! What a racket!

Stay away from this company unless you like to get screwed financially and you love extremely poor service!

The Users need to speak out about the poor response time and the licensing issues and hold this company responsible for their actions!!

 




This report was posted on Ripoff Report on 01/15/2013 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Calyx-Software/Dallas-Texas-75219/Calyx-Software-45-to-60-minute-wait-times-for-service-calls-thenno-assistance-Licens-997135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Calyx Software

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.