Camden-Grey Essential Oils, Inc is a SCAM organization selling FAKE essential oils. Here is my experience of dealing with this awful company and their FAKE product: I purchased a large container of "Grapefruit Ginger" essential oil from Camden-Grey, because this is my favorite scent for around the house and they offered a fair price. I have used this type of essential oil for several years and so am very clear on what such an oil should smell like if it is genuine. Within a reasonable amount of time, I received a bottle of oil from them labelled "Grapefruit Ginger." However, the oil inside did not smell anything like grapefruit or ginger, and in fact smelled like the cheap floral fragrance oils you might purchase in a drug store. I wrote back to them politely asking if the bottle may have been mislabeled. In order for them to correct the issue, they demanded that I send them a sample of their own product. I complied with this request, but Camden-Grey would take no action after they had received this sample from me. Finally, I threatened to contact the Better Business Bureau, after which co-owner "Vivian" began sending me rude and harassing emails. The email exchange follows: From: Me Sent: Friday, August 07, 2009 3:08 PM To: firstname.lastname@example.org Subject: Re: Your Camden-Grey Essential Oils Order Detail Hi there, I have received my shipment but I think the bottle must have been labeled incorrectly. The oil doesn't smell like citrus or ginger, it just smells floral. My wife says it smells like French Tulip. The bottle is labeled Grapefruit Ginger; is it possible that it could have been mislabeled? Thanks, __________ On Fri, Aug 7, 2009 at 2:13 PM , Order Desk < email@example.com > wrote:
Thanks for contacting us. This is the description offered on our site for your review:
PHTHALATE FREE. Grapefruit Ginger: A citrus blend of grapefruit, bergamot, lime, lemon and orange is combined with fruity notes of pear, pineapple, apple, and peach, rose, violet, jasmine, gardenia and lilac, linen, minty spearmint and wintergreen, warmed with balsamic pine, vera moss, green leafy tea accords, and base notes of clove spice and musk. HP results: No browning at all, has a really nice, strong smell. Very little ginger scent in HP, but lots of strong and true grapefruit scent. Some might think this one is the "real" grapefruit EO .. it is so realistic, and didn't burn off, even though the HP was rather warm when the FO was added. CP results: Smelled more ginger than grapefruit in CP, although it is still a blend of the two. Very clean. Also very nice that it did not discolor much (light bone color) and did not eat plastic. Very good! MP results: This one is really good. Strong scent .. you can really smell the grapefruit in it, too!! Ate plastic a little. Clear, almost no discoloration. Flash point: 165F.
I'll go smell our stock as soon as my time permits and will email you again. Cordially,
Camden-Grey Essential Oils, Inc. __________ On Mon, Aug 10, 2009 at 12:37 PM , I wrote: Thanks for checking on this Vivian. The one I received doesn't smell at all like citrus, so it must be wrong. __________ ...Two weeks pass with no reply... __________ From: Me Sent: Saturday, August 22, 2009 2:38 PM To: Order Desk Subject: Re: Your Camden-Grey Essential Oils Order Detail: your question I'm disappointed that I have never heard back from you about this issue. The oil I received from you is not at all as described, and I would expect you to offer to replace it. __________ On Sat, Aug 22, 2009 at 2:42 PM , Order Desk < firstname.lastname@example.org > wrote:
I did reply. I asked you to mail us a very small sample so we could make a determination whether or not an error took place. Perhaps the reply did not make it thru at your end. We cannot replace products without actual confirmation.
If you wish to mail the sample, here's our information:
Attn: Vivian (#27811)
3579 NW 82 Ave.
Doral, FL 33122
Please send via the least expensive method which should be First Class Mail in a tightly closed bottle well wrapped in cushioning material. We need much less than 1/8 oz.. We look forward to your reply or to the sample.
Camden-Grey Essential Oils, Inc. __________ From: Me Sent: Saturday, August 22, 2009 4:42 PM To: Order Desk Subject: Re: Your Camden-Grey Essential Oils Order Detail: you follow up Thank you for your reply. I did not receive your previous message. I will mail you back a sample of the oil. Thanks, __________ On Sat, Aug 22, 2009 at 5:17 PM, Order Desk < email@example.com > wrote:
Camden-Grey Essential Oils, Inc. __________ ...A sampled was mailed back within 3 days... ...2-3 weeks go by without a reply... __________ From: Me Sent: Tuesday, September 15, 2009 12:28 PM To: Order Desk Subject: Re: Your Camden-Grey Essential Oils Order Detail: your reply I sent you a sample of the oil about two weeks ago. Have you received the sample? __________ On Tue, Sep 15, 2009 at 7:09 PM, Order Desk < firstname.lastname@example.org > wrote:
I'm out of town until next Monday, have been away for almost two weeks.
This will have to wait until I return. Thanks for your patience.
Camden-Grey Essential Oils, Inc. __________ ...Another 3 weeks go by without a reply... __________ On Sat, Nov 7, 2009 at 5:55 PM, I wrote: Vivian, I still have not heard back from you regarding this issue. Your service has been extremely dissapointing. Please correct the situation at once. __________ ...Another 3 weeks go by without a reply... __________ From: Me Sent: Thursday, November 19, 2009 2:55 PM To: Order Desk Subject: Re: Your Camden-Grey Essential Oils Order Detail: your sample I have still received no response from you regarding this matter, despite having sent you to the return sample of your product which you requested. If I do not hear back from you immediately, I will be contacting the Better Business Bureau, as well as embarking on a personal campaign to ensure that other Internet consumers do not fall prey to your scam organization. Please inform me at once if you intend to replace the erroneous product and/or refund the purchase price. Sincerely, __________ This is the part where "Vivian" goes rogue... __________ On Thu, Nov 19, 2009 at 2:08 PM, Order Desk < email@example.com > wrote:
We're shaking in our sandals! You must have lots of free time on your hands to be able to "embark on a personal campaign". Good for you!
We will refund your item's purchase price and expect to never hear from you again. Please do not visit our site or purchase from us in the future.
We don't have time for the nonsense of " The oil doesn't smell like citrus or ginger, it just smells floral". We're very clear on our site about all sales being final and no returns. That's the reply I should have given you when you started this whole thing.
Camden-Grey Essential Oils, Inc. __________ There you have it. Camden-Grey Essential Oils, Inc does not care whether they deliver the product you ordered. They are selling a fragrance-based product--essential oil--and they "don't have time for the nonsense of" the product not smelling even remotely like the actual product they are purporting to sell. Camden-Grey Essential Oils, Inc is a SCAM organization selling FAKE essential oils. __________ I wrote back: All sales are final? The product you sent me is not the product I paid for. Did you not receive the sample I sent you? I am surprised by your rudeness. __________ Later that day, I received this response from the Camden-Grey oil company:
Your refund was processed by me this afternoon. You are now blocked from our email server. Please don't waste your time emailing us again. This matter is closed.
Camden-Grey Essential Oils, Inc. Whether or not I receive this refund (after three months of pursuing relief from this terrible company) remains to be seen. But one thing is clear: Camden-Grey Essential Oils, Inc is a SCAM organization selling FAKE essential oils. I have posted this to hopefully save others from having to deal with this awful company and the bulldog co-owner "Vivian." The essential oils this company is selling are not genuine, and they are completely unrepentant about this fact.