- Report: #1068965
Report - Rebuttal - Arbitrate
Complaint Review: Camelback Hyundai
Camelback Hyundai2223 W Camelback Road Phoenix, Arizona USA
Camelback Hyundai Camelback Hyundai Kia Screwed me with No Vaseline and I survived! Phoenix Arizona
*Consumer Comment: To: Auto dealer fraud Investigator
*Consumer Comment: You're No Better Than The Dealer!
*General Comment: Miss Vicki this information is for you
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Camelback Hyundai Kia should not be trusted by ANYONE, especially if you are not familiar with the ins and outs of purchasing a vehicle. Initially my experience was good. I met with their sales person who identified himself as “the Hawk” and we made a connection via telephone and via email which is what I was looking for so I didn’t have to spend 15 hours of my life that I’ll never get back drinking bottled water and eating popcorn, as many dealerships do.
The first car he showed me was a late model car with low miles that appeared to be a returned lease. It was clean, despite being covered in dog hair (I hope it was dog hair), and having a slight odor that no amount of Febreze and other air fresheners can conquer, I haggled with him on the price trying to be sure to over extend myself, and we came to an agreement. He took me into the finance department and this is when the shenanigans began.
Darlene Pizano, in finance chased my fiancé’ out of the room telling me that we were going to discuss private matters, and two weeks later she advised me that everything that occurred in her office was recorded for both of our protection but didn’t advise me of that at the time. It was a case of the old bait and switch. She busied me with filling out things like references, that I had already done two times prior to arriving in her office and sending her emails of income statements (that I also provided copies of prior to coming to her office), and although I wondered where they had went and why I was providing information in triplicate she ran through her speech which involved me signing and initialing but her not providing very much detail at all.
A week later when the finance company called, I learned that the $401.00 payment I agreed to turned into a $470.00 payment. They told me to lie to finance company about my down payment, and they told me that I was enrolled in bi-weekly payments to help me ‘manage’ the payment better. I found out later that their “program” was a 3rd party that they signed me up for who neither I or the finance company had ever heard of who’s 1st month installments would have totaled over $944.00 for the first month… So much for the “help” needed to balance my payments, huh? When I called the finance manager “Gary” about the inconsistencies (i.e. flat out lies) he quickly brushed me of the telephone telling me that Darlene would follow up with me at 12:00 noon that day when she came in and apparently doesn’t have voicemail so you can leave her a direct message.
Darlene called back once, told me mouthful of LIES, and told me to say ‘yes’ to everything the finance company said, and I haven’t heard from her since despite all of the calls, and emails I have made to the dealership. I found out from the finance company that the loan was funded, and I cancelled that crap 3rd party bs, and now that the loan is funded and I only have to work with the lender, I would hope no one EVER buys anything from this place again. They are liars, they lie to the customers, the lenders, and everyone they can get their hands on and all they are about is selling a car, getting your down payment and getting rid of you.
I’m going to post this review everywhere I can, since Ms. Pizano only seems to come in once a week and the Finance Director who has no name on his voicemail and has absolutely no knowledge about anything at all can’t return phone calls and emails. I have half a mind to drive this car back to the dealership and leave it in the middle of the parking lot running with the keys in it because of their bad business practices. The customer relations manager had the nerve to leave a message for me to “congratulate” me on my purchase, when really I just managed to survive getting screwed with no Vaseline and lived to tell about it.
This report was posted on Ripoff Report on 07/22/2013 12:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Camelback-Hyundai/Phoenix-Arizona-85040/Camelback-Hyundai-Camelback-Hyundai-Kia-Screwed-me-with-No-Vaseline-and-I-survived-Phoen-1068965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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