• Report: #954111

Complaint Review: Cammie aka HydroGrow Led

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  • Submitted: Fri, October 12, 2012
  • Updated: Sat, October 20, 2012

  • Reported By: janes — Barstow California United States of America
Cammie aka HydroGrow Led
631 N Stephanie St, Suite 237 Henderson, Nevada United States of America

Cammie aka HydroGrow Led Cammie Mckenzie, Hydro Grow LED, HYDRO-GRO, LLC, LEDGirl, LED Girl, Cammie Mckenzie, Cameron S. Wieldraayer, Cameron Scott Wieldraayer, Cammie Mckenzie, Night Szevyn Racing, Cammie McKenzie, NIGHT7RAC led grow lights | Hydro grow led ripoff customer Henderson, Nevada

*REBUTTAL Owner of company: Defrauded by John Bell and Grow LED Hydro

*REBUTTAL Owner of company: Defrauded by Grow LED Hydro

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HGL Buyer Beware

I know Cammie aka HydroGrowLed and LED Girl has been banned here, but for anyone that hasn't done their research I offer you this information...

I just got a bad vibe from her in the beginning mainly due to her extremely combative attitude, I had no intention of doing business with her after I saw how she treated the blades and various other forum folk.

Note: This isn't my grow or my article or my writing, just passing the message along...

Caveat Emptor (Buyer Beware) Hydro Grow LED! - 420 Magazine

To all potential LED light buyers, I am offering this information to keep you from the nightmare that I have entered!

I came to 420 Mag in May to learn information about growing and LED lights. This is truly a wonderful site with all of the growing information that anyone would need. Thank you all for all of your knowledge! I am on my first grow and all of you Grow Masters would be proud of how I have used your information, I am very, very pleased with what you have taught me!! However, LED information seems to be a little harder to glean, more so in May, than currently. As such, I had to digest what I could and take my best shot.

I had searched the web before I came to 420 Mag and found a lot of lights to choose from, but only considered one; ProSource UFOs. I got a quote from ProSource and then presented them with two ProSource discount coupons that I found on web sites where ProSource was advertising. They refused to honor the coupons, so I refused to buy the lights. By this time I had found 420 Mag and began to digest the information from the LED sponsors. It came down to two lights, Mike at GrowLEDHydro, and Cammie at Hydro Grow LED.

My best choice was Mike at GrowLEDHydro so I contacted him and we put together a package that would work for my needs; unfortunately, he then explained that the lights were out of stock and it would be about three weeks before they would arrive. Heres a lesson; dont be impatient!! When you have digested all of the information and have come up with the best choice, be patient, you made the best choice for a reason! I, on the other hand, was impatient and a fool and settled for second best! The three weeks wait for Mike would have meant nothing compared to the horrors that I have experienced with Cammie at Hydro Grow LED. 

I am growing in two 4x4 tents, one for veg and one for bloom. Because I didnt know much about growing, Cammie tried to oversell me on lights and wanted me to buy eight lights for about $6,000.00. I passed on her suggestion for eight lights, but then took her suggestion that two 126w lights would do for the veg tent. I purchased two 345w lights for the bloom tent and two 126w lights for the veg tent. The 126w lights were not the answer which was apparent quickly. I contacted Cammie and asked if I could upgrade to two 205w lights. She agreed, but she said that the 126w returns were now used and she would have to deduct $100.00 per light from my credit towards the two 205w lights. Bottom line is, I purchased two 345ws and two 205s for $3550,00.

 When I asked for an address to ship the 126w lights to, she said that she was moving and would not be able to give me an address for a few days and to not ship the lights. It took two weeks for her to send an address, (and my crop was suffering) I asked on June 15, she sent it June 29. I shipped the lights to her the next day, June 30 and she got them July 6. The new lights (205w) arrived on July 19 (and my crop is still suffering). One of the new lights was defective! I e-mailed Cammie and she e-mailed me back on the 26th. 14 days later, my replacement light was shipped from China (and my crop is still suffering). The light arrived August 12 (and my poor crop is still suffering).

By this time I had already told Cammie that her customer service was the worst that I had experienced in my life and that I was very sorry that we had done business together and that I would have returned the lights to her were it not for her 25% restocking fee! She said that she was sorry that I felt that way and that maybe only 1 in 300 of her customers had any complaints. Some of the excuses that she gave for so much delay time were: I had to move and could not take care of business, my family came to visit and I had to go to Disneyland for a few days and could not take care of business, someone at the factory in China died and I could not take care of business! I think that you get the picture!

I lost a few plants in this process and had some very sick ones that it has taken a long time to nurse back to health. Not wanting to be in this position again (and since Builder let the cat out of the bag about LED power sources), I e-mailed Cammie and told her that I wanted to purchase additional power sources for my lights at my cost and nothing to do with any warranty issue. She e-mailed me back and made no mention of power sources, but, said that she had not received the defective light that I had sent back to her through UPS and was going to file a complaint.

She e-mailed me again and said that UPS had lost the light in shipment and that they would only reimburse her for $100.00 because I had failed to insure her package. She said that I was a thief and had stolen a light from her. She demanded that I pay her $600.00 within 48 hours or she would call the local Sheriff and file a complaint for theft and I would be arrested for growing marijuana.

I e-mailed her back and told her that I was sorry that her light had been lost by UPS and that I had followed her return instructions in accordance with her web site policies and that her issues were with UPS and not me. I also explained that I did discuss insuring the package with the UPS clerk, but the light was defective and there was no way to place a value on it. She e-mailed me back and restated that I was a thief and that the Sheriff would indeed be visiting me and I would be going to jail for growing marijuana and that I should have thought about watching my back before I screwed her out of a light! She also told me to never contact her company again for any reason.

I went to the UPS office where I had shipped the package from, when I explained to the clerk why I was there, her mouth fell wide open for a moment and she said Oh my god, youre the poor man thats having to deal with that crazy woman. The clerk told me that the Sheriffs Department had indeed contacted them about the complaint. The clerk told the Sheriff that there were no improprieties, only business as usual, that they had lost a package and the complaint was just sour grapes from an unhappy customer. The Sheriff never did contact me because I have an MMJ card and am completely legal (so I assume). Since then, one of my 345w lights has lost a power source and two of my light engines are not working. I e-mailed Cammie yesterday to make a warranty claim (her web site says the lights have a three year warranty). She e-mailed me back today and told me that I am a thief and when I pay her $600.00, then we can talk about power sources.

So there you have it, right from the horses mouth. When making a purchase, you are buying more than just the product, you are buying a warranty, you are buying customer service, and you are buying the security of knowing that the person that you are buying from is honest and will be there in the future to service their product and your needs! None of that is offered at Hydro Grow LED, or through Cammie McKenzie. SO AGAIN, BUYER BEWARE!!!

Because Cammie has defrauded me, I am seeking full recourse through PayPal and my credit card company. I hope to make her reimburse my account and return her poorly made junk to her. Ill keep you informed.

In the mean time, if any LED vendors or enthusiasts know where I can purchase a power source for these lights, I would greatly appreciate having that info.

Be well, be safe!

This report was posted on Ripoff Report on 10/12/2012 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cammie-aka-HydroGrow-Led/Henderson-Nevada-89014/Cammie-aka-HydroGrow-Led-Cammie-Mckenzie-Hydro-Grow-LED-HYDRO-GRO-LLC-LEDGirl-LED-Gi-954111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Defrauded by John Bell and Grow LED Hydro

AUTHOR: Hydro Grow LED - (United States of America)

#1 this posting was not filed by the user who originally wrote it.  It was filed by Ramananthan Mathiaparanam, a known fraud who has been caught selling counterfeited Hydro Grow LED Grow Lights, stealing Hydro Grow trademarks, and stealing copyrighted text and images from the Hydro Grow website.  To read more about this individual and see all the proof of his checkered past, please visit:  http://www.quantumledbloom.com/

Now in response to the actual author of the block of text in this complaint, here is the real story: 

A customer by the name of John Bell in Montana ordered just over $4,000 in lights from Hydro Grow, choosing our product because as he stated "Hydro Grow is the best".  A few months went by and the customer contacted us about an issue he had with a 205W model, however he refused to provide photos to document the issue as is required by our warranty policy.  We offered to repair the light for him, but he threw a fit and told us that no way would he send us the light to repair unless we first sent him a replacement.  We don't send replacements before we've received a defective product (especially one where documentation was never supplied to our company), however we made an exception for this customer because of his distasteful attitude and threats to post negative information towards our company online. 

We shipped the customer his replacement light, however he never returned the light he claimed was defective to our company.  In fact the customer refused to return the additional light, choosing instead to steal it from our company.  The customer was told "either return the light or pay us $700 for it (as was the cost) or we will no longer warranty your other products".  The customer in short terms responded "f*ck you", and stated if he had any problems with his other lights he'd find the parts somewhere else. 

Two more months go by and John Bell is calling us back up again, but this time he wants us to repair 2 light engines that have failed on one of his lights.  When we reminded him that he was still in possession of a stolen light and he owed us for this product before we would warranty his other products, he hung up the phone one us.  Immediately he called Paypal and filed a chargeback stating he never took part in the purchase.  Of course Paypal found this claim by the customer to be completely fraudulent, so after a few weeks they returned the $4,000 to our account the customer had temporarily recovered while still having possession of our lights. 

At this point the customer then filed a second chargeback complaint with his credit card company, as Paypal found John Bell to be a fraud.  His credit card company immediately took the $4,000 back out of our account, and now it was up to us to prove once more that John was a fraud or we'd never see our money back.  Since John had now attempted to defraud our company twice via fraudulent chargebacks, had money withdrawn from our account by his bank and Paypal on two separate occasions in the amount near $4,000, and was in possession of the original lights he purchased plus a stolen light, the decision was made to get the police involved.  Records from John Bell (his emails, etc...) were immediately turned over to the local police and charges of grand theft were levied against John Bell. 

Through the assistance of his credit card company, they required John Bell to ship us back all of our merchandise prior to giving him a refund on the merchandise.  After John Bell had failed in his fraud attempt against Hydro Grow, and was now on police radar for interstate theft, he went to the web and made the libelous posting you just read.  Less than half the story is truth, not to mention he completely left out the part where he was attempting to defraud our company for over $7,000.  John Bell remains the only customer in our entire history as a company that we have ever turned over to the police.  If someone was trying to steal $7,000 from you I'm sure you'd do the same thing.

After the libel posting by John Bell hit the web, companies like Grow LED Hydro (stole our business name on top of other things) began adding baseless fuel to the fire in a hopes to steal some business.  Now all you're seeing is some 2 year old pissing match that companies keep bringing up as it's the only bad thing they can say about a Hydro Grow anything...  When you can't be the best what these companies do is try and smear the best...  Now you know the real truth to this ridiculous story. 
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#2 REBUTTAL Owner of company

Defrauded by Grow LED Hydro

AUTHOR: Hydro Grow LED - (United States of America)

#1 this posting was not filed by the user who originally wrote it.  It was filed by Ramananthan Mathiaparanam, a known fraud who has been caught selling counterfeited Hydro Grow LED Grow Lights, stealing Hydro Grow trademarks, and stealing copyrighted text and images from the Hydro Grow website.  To read more about this individual and see all the proof of his checkered past, please visit:  http://www.quantumledbloom.com/


Now in response to the actual author of the block of text in this complaint, here is the real story: 

A customer by the name of John Bell in Montana ordered just over $4,000 in lights from Hydro Grow, choosing our product because as he stated "Hydro Grow is the best".  A few months went by and the customer contacted us about an issue he had with a 205W model, however he refused to provide photos to document the issue as is required by our warranty policy.  We offered to repair the light for him, but he threw a fit and told us that no way would he send us the light to repair unless we first sent him a replacement.  We don't send replacements before we've received a defective product (especially one where documentation was never supplied to our company), however we made an exception for this customer because of his distasteful attitude and threats to post negative information towards our company online. 

We shipped the customer his replacement light, however he never returned the light he claimed was defective to our company.  In fact the customer refused to return the additional light, choosing instead to steal it from our company.  The customer was told "either return the light or pay us $700 for it (as was the cost) or we will no longer warranty your other products".  The customer in short terms responded "f*ck you", and stated if he had any problems with his other lights he'd find the parts somewhere else. 

Two more months go by and John Bell is calling us back up again, but this time he wants us to repair 2 light engines that have failed on one of his lights.  When we reminded him that he was still in possession of a stolen light and he owed us for this product before we would warranty his other products, he hung up the phone one us.  Immediately he called Paypal and filed a chargeback stating he never took part in the purchase.  Of course Paypal found this claim by the customer to be completely fraudulent, so after a few weeks they returned the $4,000 to our account the customer had temporarily recovered while still having possession of our lights. 

At this point the customer then filed a second chargeback complaint with his credit card company, as Paypal found John Bell to be a fraud.  His credit card company immediately took the $4,000 back out of our account, and now it was up to us to prove once more that John was a fraud or we'd never see our money back.  Since John had now attempted to defraud our company twice via fraudulent chargebacks, had money withdrawn from our account by his bank and Paypal on two separate occasions in the amount near $4,000, and was in possession of the original lights he purchased plus a stolen light, the decision was made to get the police involved.  Records from John Bell (his emails, etc...) were immediately turned over to the local police and charges of grand theft were levied against John Bell. 

Through the assistance of his credit card company, they required John Bell to ship us back all of our merchandise prior to giving him a refund on the merchandise.  After John Bell had failed in his fraud attempt against Hydro Grow, and was now on police radar for interstate theft, he went to the web and made the libelous posting you just read.  Less than half the story is truth, not to mention he completely left out the part where he was attempting to defraud our company for over $7,000.  John Bell remains the only customer in our entire history as a company that we have ever turned over to the police.  If someone was trying to steal $7,000 from you I'm sure you'd do the same thing. 
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