- Report: #590695
Complaint Review: Camper World
| Camper World 4055 South 700 East, Suite 101
Salt Lake City, Utah United States of America |
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Camper World Camperworld, Cabin Fever Camping, camping memberships, camping time shares, camping resorts Salt Lake City, Utah
*Consumer Comment: Our experience was quite different
*Consumer Comment: Nice to know
*Author of original report: Camper World Rip Off
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This report was posted on Ripoff Report on 04/07/2010 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Camper-World/Salt-Lake-City-Utah-84107/Camper-World-Camperworld-Cabin-Fever-Camping-camping-memberships-camping-time-shares-c-590695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Our experience was quite different
AUTHOR: Hiram - (U.S.A.)
SUBMITTED: Wednesday, June 27, 2012
They decided that they liked what they heard, and purchased the membership. The next thing we know, they are gone for weeks at a time, exploring the ten campgrounds that they had access to. At the time we didn't know that they had this membership.
Out of curiosity, my wife and I inquired into their new found love for camping. They invited us to go camp with them, since children were allowed to visit as guests for free. We had zero problems getting in.
The staff was amazingly gracious. We do a lot of camping, and RV parks are almost always run by kindred spirits, but I have to say that the folks at echo island, where we stayed that first time were especially so. The provided crafts for our kids, let us borrow tools, and even gave us free ice cream.
We were impressed, and decided to go to a presentation / dinner ourselves. The sales rep was not pushy. If any thing he was shy and quiet. We purchased a membership that night, and have not looked back.
We love it. My work allows me to telecommute. In the summer, we often run off to one of the campgrounds, (several are within a few hours drive). I bring my laptop and work in the motorhome, while the kids swim, hike, or whatever.
Our fees have not increased. We have never been treated rudely by the staff of any of the campgrounds. In the winter we probably go to the hotspring three or four times. It is great. The kids swim in the outdoor pool, and think it is a blast to do so in the winter. It is only a little further than crystal hot springs, but much better cared for, and far less expensive (Free)
In the spring, summer, and fall we go on average probably ten times to the other campgrounds and probably spend a total of 30-40 days a year on their facilities.
We are there enough that a few of them are starting to remember us. The Nice older lady that cares for Mt. Pleasant with her daughters is always very friendly, as is the little family in Kamas, and the couple who take care of Echo Island. Likewise the couple (though we usually only see the husband since we typically arrive late and leave after swimming) at the hotspring.
Mt. Pleasant has some fantastic hikes behind it. If you sneak off through the trees, there is a hike back to a scout camp that is very peaceful.
I can't imagine not having the membership. Without it, our motorhome would maybe get used a week or two a year.... in which case, why bother paying for it. With camperworld, we put real use on the motorhome, and have been able to create a lot of memories for the kids.
Your comments to the contrary strike me as odd. Because our experience has been very different.
#3 Author of original report
Camper World Rip Off
AUTHOR: anonymous - (United States of America)
SUBMITTED: Saturday, April 10, 2010
| 8 Posted: Sun Mar 27th, 2005 18:17 |
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| Just a note for what it's worth. We were new to RV camping and parks etc. We got an invitation to Camperworld presentation when we purchased our little travel trailer. I don't remember what the circumstances were but we couldn't attend the presentation. So, the salesman came right to our house, amazing. So, We probably unwisely, at the time, purchased a Camperworld full membership in about 2001 for about $3000. This gave us access to the 6 parks at the time. Our annual fee was $350.00. Here's another one I found: COMPLAINT ACTIVITY REPORT Case # 22067332 Better Business Bureau of Utah Business Info: Camperworld Trust 4055 South 700 East Ste 101 Salt Lake City, UT 84107-2508 801 262-8166 Consumer Info?: Eric. Layton, UT 84041 Location Involved: (Same as above) Consumer's Original Complaint : Yearly dues misrepresented. We were told the two-park membership was specially designed to avoid the larger fees, and that fees hadn't increased in many years. In the 4 years we have been members the fees increased from $195 yearly to $400. Membership value misrepresented. We were originally sent a document mentioning a $3000 discount due to our recent RV purchase. The two-resort membership was sold to us for $1690, said to be a $4600 value, and the value of these exclusive memberships increased yearly. In November 2008 Mike Hatch told us the value was $1400-1600. Coast to Coast membership misrepresented. We were told this was part of the Camperworld membership, but is another membership and set of fees. We were told purchasing Camperworld gave us two weeks worth of Coast to Coast every year, but once we contacted Coast to Coast we were told about a $99 yearly membership fee, then we need to buy our two weeks of time. Cancelling within the first 30 days. Within the first 30 days of membership we realized we did not want this membership and requested details on cancelling this membership via phone. We were told there was absolutely no way to cancel; there was no lemon law to this membership. Pets. We were told dogs were welcome at all Camperworld locations. There are deposits for dogs which is fair. We have one dog. Every time we arrived we were treated as second-class citizens for having a dog. Now in 2009 dogs will require an additional fee. Reselling to Camperworld. Was told in November 2008 by Mike Hatch that Camperworld does not purchase memberships which is contradictory to their resale document, and that the $495 transfer fee applied. The resale document is also worded to make one infer the $495 transfer fee does not apply when reselling to Camperworld. $495 transfer fee. There is no reason for that high of a cost. Adding the $495 transfer fee as part of reselling to Camperworld is a rip off. Multiple attempts to resell. Many intents to sell were sent to Camperworld in a time span of over one year, reducing the price to $700, which, including the $495 transfer fee, would reduce the price of the membership to $205. Many weeks are taken between responses and the length of response time increased as the end of year approached, likely to secure another year's dues, and all intents to sell have been denied. Consumer's Desired Resolution: Refund of $1690 for the membership. No $400 dues for 2009. BBB Processing 01/03/2009 web BBB Complaint Received by BBB 01/05/2009 BB BBB Member Complaint Validated by Operator 01/05/2009 Otto EMAIL Send acknowledgement to Consumer 01/05/2009 Otto EMAIL Inform Member Business of the Complaint 01/21/2009 OttO BBB Member No Response to first Notice to Business 01/21/2009 OttO MAIL Resend to Member Business 01/27/2009 BB BBB RECEIVE BUSINESS RESPONSE : Refer to "ALL ATTACHMENTS FOR THIS COMPLAINT" on your complaint website link. 01/27/2009 BB EMAIL Forward Business response to Consumer 01/28/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.) No resolution is provided in the response. As with all previous transactions with Camperworld there is no flexibility or customer service on Camperworld's part. 01/29/2009 BB BBB No Middle Ground Provided By Consumer 01/29/2009 Otto EMAIL Inform Consumer - No Middle Ground Provided 01/30/2009 WEB BBB RECEIVED CONSUMER REBUTTAL : Regarding the middle ground offer: Please explain to me where Camperworld offered any kind of middle ground offer in their statement? As for my middle ground, I am happy to get 75% of my purchase price refunded and this year's dues, for a total of 1667.50. 01/30/2009 BB EMAIL Forward Consumer Rebuttal to Member Business 02/02/2009 otto BBB Business Requests Complaint Password 02/17/2009 OttO BBB Member No Response from Business re: Consumer Rebuttal 02/17/2009 OttO EMAIL Send Membership Notice for Consumer Rebuttal 02/25/2009 OttO BBB Member Complaint Review - No Response Received 02/26/2009 BB BBB Dispute Counselor Phone Call to Business 04/02/2009 BB BBB RECEIVED RESPONSE FROM BUSINESS RE: REBUTTAL : Refer to ''ALL ATTACHMENTS FOR THIS COMPLAINT'' on your complaint website link. 04/02/2009 BB EMAIL Forward Business Response to Consumer re: Rebuttal 04/10/2009 WEB BBB CONSUMER REJECTS BUSINESS' RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.) As always this business provides no resolution, no compromise, and no customer service. I will accept a refund of $1600. 04/14/2009 BB EMAIL Inform Consumer - Case Closed AJR 04/14/2009 Otto EMAIL Inform Business - Case Closed AJR 04/14/2009 Otto BBB Case Closed AJR | ||||||||||||||||

