- Report: #923751
Report - Rebuttal - Arbitrate
Complaint Review: Camping World RV Sales
Camping World RV Sales9801 Diamond Rd Little Rock, Arkansas United States of America
Camping World RV Sales Purchase RV from Camper world &Good Sam Extended warranty problems with Refrigerator & stereo unit, now I am in the middle of who's responsible for repairs Little Rock, Arkansas
*General Comment: An industry Insider Makes a guess
Upon calling Good Sam they recommended a repair company in Hot Springs, AR. The gentleman showed up, then was not heard from again for over a week. When he did return our phone call he wanted some papers signed and said he had a repair authorization from Good Sams. After talking with other campers, when he did not call or return our call, his reputation appeared to be unreliable. The service rep at Good Sam recommended taking it to Camper World for repairs.
After talking to service at Camper World, we were told it would be 2 weeks before they could get to it and they recommended us taking it to a reputable camper service in Hot Spring, AR, which we did. Today, August 6, 2012 Good Sam refuses to warranty the claim, stating that it was Camper Worlds responsibility. The supervisor at Good Sam refused to speak to me saying it would be a waste of his time, according to the representative that was helping us when we asked to speak to a supervisor.
It is clear that Camping World and Good Sam are owned by same parent company. Camper World either sold us a fraudulent warranty plan in order to cover up defects they were aware of, or since we did not use repair facility recommended by Good Sams they are fraudulently denying claim, and not acting in good faith
This report was posted on Ripoff Report on 08/07/2012 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Camping-World-RV-Sales/Little-Rock-Arkansas-72117/Camping-World-RV-Sales-Purchase-RV-from-Camper-world-Good-Sam-Extended-warranty-problem-923751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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