- Report: #966109
Complaint Review: Camping World of Raleigh, NC
| Camping World of Raleigh, NC 2300 U.S. Highway 70 East, Garner, NC 27529
Garner, North Carolina United States of America |
|
Camping World of Raleigh, NC Inflated Estimates for Generator Installation - Complete Ripoff Attempt! Garner, North Carolina
*Author of original report: Camping World Raleigh Rip-Offs
*UPDATE Employee: False accusations
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Made appointment with Raleigh CW to have someone measure for the generator installation. Upon arrival, the employee from the parts department walked around the RV and continued to say that he did not know where to put the generator. I repeatedly told him that I knew (from Roadtrek) that the unit was to fit under the vehicle. Employee told me he would call the CW dealership in Georgia to make sure they would cover any cost above the $3500 I paid the Raleigh/Garner dealership. After paying them the $3,500, the employee told me he would order the generator and then call me back the next day about when to bring the vehicle in for installation. He never called all the next week. When I finally got hold of the CW GM in Raleigh/Garner six days later, he said I had to come back out with the Roadtrek and let his "tech person" inspect the vehicle. I did this and later returned to go over their findings with their head technician. I was told that the generator I wanted was no longer being produced and that I also needed a heat shield. They also told me I had to pay an additional $2,600. I reminded them again about the deal I had made with the CW dealership in Georgia -- that "they" would install the generator for $3500 -- "out the door". They said they would contact the Georgia CW dealer and call me back Monday. They did not call Monday or Tuesday.
On Wednesday, I returned to the Raleigh/Garner dealership and demanded my $3500 back. I also informed them that both Roadtrek and the North Carolina Onan distributors confirmed that the 2.8 Onan generator was available for installation. I also found out from them that Onan would do the entire job for less than $3000. Furthermore, I found out (from Roadtrek) that "all" Roadtreks come pre-installed with a heat shield -- or they could not sell them (strict codes). Finally, on the itemized estimate for the installation of the generator (by CW of Raleigh/Garner), I found that they had tried to charge me twice for the installation of the generator (about $1000 instead of $500). I also found out they had tried to bill me $400 for a 2 year warranty (when Onan already gives a full 3 year warranty with the generator). I was also told that the dealers from Georgia CW never returned the emails sent from Raleigh/ Garner CW. All told, Camping World Raleigh/Garner wanted $6,100 for the generator and its installation -- which I found out was more than double of what the OnanNorth Carolina distributor would do it for. Got my money back, but I WILL double check with my bank in 1-2 days! In short, the entire outfit (Camping World) is the most unprofessional rip-off dealership I have ever dealt with in my life. An amazing experience!
This report was posted on Ripoff Report on 11/07/2012 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Camping-World-of-Raleigh-NC/Garner-North-Carolina-27529/Camping-World-of-Raleigh-NC-Inflated-Estimates-for-Generator-Installation-Complete-Rip-966109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Camping World Raleigh Rip-Offs
AUTHOR: Jaybyrd - (United States of America)
SUBMITTED: Tuesday, December 04, 2012
POSTED: Tuesday, December 04, 2012Finally, after bringing the vehicle out to Camping World Raleigh a second time (the first time, they said they "didn't have the right person" looking at it"), they actually added even more money to the original inflated and "guaranteed price" of $3,500. Now they gave me a price of $4,498.79 (S & I Work Order: #136-2191903 by one Jody Brower SW-136), but also added that it might be "considerably more" than even this 2nd estimate. Keep in mind too, that I had already paid them the $3,500 in full-- based on their "iron clad guarantee" on the first estimate. They said the main reason for the additional cost was that Onan no longer produced the 2.8 Microlight generator and that the one they needed, "just happened" to be more expensive. When I asked them about how much more this would all cost, they said about $2,600. However, I later called Onan about the issue of them no longer producing the Microlight 2.8 generator, and they said that was absolutely NOT true.
I also called two North Carolina Onan distributors and both indicated they had this generator in stock and that the price had not changed for well over a year. Two different on-line sales folks also told me they had the Onan 2.8. Finally, the technician at Camping World Raleigh also said he needed, for safety reasons, to fabricate a "heat shield". However, two separate service reps from the manufacturer assured me that all Roadtrek 190's come "prepped" with a heat shield pre-installed on the vehicle (a quick look under the vehicle confirmed this as did the Onan technician, who I later took it to for installation).
I am truly amazed by the kind of people they hire at Camping World, and I highly recommend you do not trust them with your RV.
#2 UPDATE Employee
False accusations
AUTHOR: Camping world of Raleigh NC - (United States of America)
SUBMITTED: Saturday, December 01, 2012
POSTED: Saturday, December 01, 2012

