Canadian Pardon Services I paid for their service 7 years ago..I still await my pardon! Toronto, Ontario

I paid to have their services handle both my pardon and afterward a waiver to travel to the USA - to date i have nothing. The company originally told me they would do all the work which seemed at first to be the case. After not hearing back from them after 8 months or so they informed me they needed more info which I provided. Another year goes by and they ask for more info which i tell them i can't remember the info they want seeing as it was over 20 years ago but they insisted i either get the info or they wont do anything more on it. I again told them i had no recollection of what they were asking (specific court dates etc) and no way to get it and that was their job to call around not mine and that I was told you would do all the work involved.

When I mentioned this to the girl at Canadian Pardon Services( signs only as Michelle)she said " Do you want me to work on it at all?" and then threatened to put my file at the bottom of the heap unless I lost my attitude and based on how long it's taken I believe she did.

A year later still nothing. More time goes by and they contact me again to have me phone court houses etc to get more info for them - work they'd told me they would be doing. I inquire again and they tell me they are still waiting on me finding out this court info and begin to advise me how I might get it although there was no guarantee I would get it they said! So I called the courthouses until I found out what they wanted and sent it in. Then they didnt send it in in time and i had to redo apay again to have my criminal background check done again as apparently it expired before they sent it in. 2 years go by still nothing. Then they want more info which i provide and new forms now since they've taken so long ther's a different process in place for pardons.

I called again and this time ask for a supervisor since my assigned 'worker' seems to hate me but again they put her on the phone with me.

Today I just received another letter, this time from the Records and Suspensions board requesting even more info - info I gave Canadian Pardon Services 6 years ago. So wait still I do, meantime Ive been refused at the border on a job, been unable to coach my kid, and been unable to advance professsionally because of this lack of a pardon.