- Report: #646921
Report - Rebuttal - Arbitrate
Complaint Review: Canadream RV Rentals & Sales
Canadream RV Rentals & SalesInternet United States of America
Canadream RV Rentals & Sales US and Canada Travel CANADREAM RV RENTAL OR MORE A NIGHTMARE RV RENTAL, Internet
*REBUTTAL Owner of company: CanaDream
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We never picked up our RV but we paid for it in full
(September 2010). Upon initially renting the RV from the international website
(1-800-461-7368 Toll Free - Canada & U.S.A. hereafter referred to as the
booking agent) which is run by US and Canada Travel we specifically asked if
pets were allowed (yes) and how much the deposit would be ($300). When we
called the depot to confirm the approximate pick up time as requested by the
original booking agent several days prior to our pick up I first mentioned our
dogs again at which time I was told absolutely no pets.
In hindsight: I should
have read the contract "but" I did not. I trusted the booking agent after
a very lengthy conversation when I asked many questions. I have always judged a
company by how they handle their mistakes more than the initial
product/service. In this case neither the international booking agent nor the
Calgary depot was willing to reimburse us even though we tried to book our
kennel which unfortunately was not available. The Calgary depot said they might
consider leasing to us anyway providing that we were willing to pay an
additional $250. I was perplexed, as Alida at the Calgary depot had just
finished saying that they could not rent with pets due to allergies but I said
nothing, agreed to happily pay the fee and waited for them to call back. They
called back and said no.
My statement arrived while all these calls were happening and the booking agent had debited the entire amount instead of the verbally agreed upon $300. Neither the international company nor the local Calgary depot was prepared to reimburse ever part of our monies. I will make sure that no other consumer has to go through this frustration during what should have been a very happy time....our vacation. Both these companies knew that we were trying an RV to see if we liked it so that we could purchase an RV. These two companies have lost a sale and gained a lot of bad press. READ THE FIND PRINT AND DO NOT TRUST THAT THE AGENT YOU ARE SPEAKING WITH IN INFORMED!!!!
This report was posted on Ripoff Report on 10/02/2010 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Canadream-RV-Rentals-Sales/internet/Canadream-RV-Rentals-Sales-US-and-Canada-Travel-CANADREAM-RV-RENTAL-OR-MORE-A-NIGHTMARE-646921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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