- Report: #1051955
Report - Rebuttal - Arbitrate
Complaint Review: Cancun Caribbean Vacations
Cancun Caribbean VacationsInternet Mexico
Cancun Caribbean Vacations Company Is a Ripoff Internet
*UPDATE Employee ..inside information: FEEDBACK
*Author of original report: Situation Rectified
*UPDATE Employee ..inside information: Refund Issued
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I can say without a shadow of a doubt that this company is a sham. There are hundreds of other complaints as well as lawsuits filed against them.
To start, I was contacted in regards to a vacation to Cancun and Miami. I was told I'd only have to pay $399 plus a $69 booking fee. The original person I spoke with told me I could take my Miami vacation in July and I was guaranteed that date as there are no blackout dates. I fell for their scheme and authorized a downpayment of $199 to be debited from my account a few days later. It turned out that they could not get me that date and only lied just to get my credit card info.
I was also told by a rep named Judith that she would call me first before debiting my account....that didn't happen. She called after debiting my account. I called their customer service department and we even listened to the call together that was recorded where she stated she would call me. The rep then said he didn't hear her say that during the recording so I had him play it back multiple times. Surprisingly, Judith called me on the other line and I told her I wanted a refund to which she said ok and hurried up and got off the phone. I switched back over and told the customer service rep and he asked for a confirmation number but none was given.
He then called Judith to which she lied and said she didn't authorize a refund but then called me back and said she would give a refund. Then 5 mins later she called back again and said her system wouldn't allow her to give a refund and I would have to contact customer service to get it. At this point, I knew I wasn't getting one so I called my credit card company to dispute the charge. Days later, Cancun Vacations debited my account again and I also found out they were going to debit my account on June 16th without my permission.
Sadly, this company is located in Cancun, Mexico so legal action against them is pretty much useless. Don't EVER use their service. I've lost $199 but it was a good lesson learned. Never deal with vacation companies in Mexico.
This report was posted on Ripoff Report on 05/18/2013 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cancun-Caribbean-Vacations/internet/Cancun-Caribbean-Vacations-Company-Is-a-Ripoff-Internet-1051955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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