• Report: #427501

Complaint Review: Cancun & Mexico Bureau Of Travel And Tourism AKA CMBTT, Or AKA Sandosvacations.com

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  • Submitted: Mon, February 23, 2009
  • Updated: Fri, March 06, 2009

  • Reported By:Powder springs Georgia
Cancun & Mexico Bureau Of Travel And Tourism AKA CMBTT, Or AKA Sandosvacations.com
cmbtt.com Nationwide U.S.A.
  • Phone: 407-472 6728
  • Web:
  • Category: Resorts

Sandos Vacations,CMBTT ,Mexico Vacation This is a scam. Report them to the Federal Trade Commission immediately ftc.com Nationwide

*Consumer Suggestion: Royal Elite Timeshare Scam

*Consumer Comment: Same experience and this is what I did to get my money back...

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This is what I submitted to the federal Trade Commission. I did tons of research on this company that took 598.00 from me on 2/18/2009.

This company is a fraud. After the company took my money for the cancun vacation, I called and could not reach anyone. I then researched the company on the internet and found the following scam reports on the company which is now operating as www.CMBTT.com. I brought the vacation under sandos vacations.

See scam reports at:

/Travel-Services/Cancum-Mexican-Burea/cancum-mexican-bureau-of-trave-3B53B.htm, and http://ripoffreport.com/reports/0/412/RipOff0412367.htm, and http://cancun-hotels.tripadvisor.com/ShowTopic-g150807-i8-k261694-o10-Travel_comm_industries-Cancun_Yucatan_Peninsula.html, and http://travel.yahoo.com/p-reviews-388236-prod-hotel-action-read-ratings_and_reviews-i.

Here is the letter that I sent to the company:

Sent to website contact form: http://www.cmbtt.com/shop/contact_us.php?action=success

Hi, I booked a vacation (confirmation number CT02180957) with your company and now I cant reach anyone. You charged my bank account for 598.00 on 2/18/2009. When I called today (2/23/09) I was told to refax my signature for the payment form because it was ripped off during the fax. Yet, you charged my bank account for 598.00 on 2/18/2009. This makes no sense. Your company appears to be listed on the rip off report as not legitimate. I have been hung up on several times. I would appreciate if you refunded my money immediately. I should not have to refax anything SINCE YOU HAVE ALREADY TAKEN THE MONEY FROM MY ACCOUNT after receiving the initial fax. Plus if I resend you my signature listed on the credit card reciept that a manager asked me to send in today from the phone number 407 472-6728 form, you could deduct more money out of my account.

On one scam report listed under ISPgeeks.com, the owner was listed of www.CMBTT.com:

Company Name: www.cmbtt.com
Cancun & Mexico Bureau of Travel and Tourism

Previous websites: sandosvacations.com, cancunrus.com

Known web registrant: Edward Turner
450 Pinecone Lane
Bagdad, Kentucky 40003
Phone listed in one scam report: 502 296-4950

Other associated numbers for this company: 888 318 0447, 866-961 1819 , 407 472-6728. On february 23, 2009 a manager called me from the 407 number asking me to refax my debit card form with a signature. I didnt do this since they had already deducted 598.00 from my account. THis made no sense. She said half of the fax was cut off.

Fax where I sent the signed form for my payment of $199.00 x 3 for three people is fax number: 877-708-1730.

Please catch these people immediately. They are ripping off so many people and they keep changing their names. After researching the topic I found the following names for the same people:
www.CMBTT.com, cancunrus.com, sandosvacations.com, Cancun vacations. This is what all of the rip off reports have in common. They are all faxing the signed payment form to the same fax number which is 877-708-1730.

Please shut them down!

We should all file a class action suit on this company.
You can reach me at (((REDACTED FOR SECURITY PURPOSES))).net. Thanks! Concerned consumer who wants everyone to fight back!

Bohler
Powder springs, Georgia
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 02/23/2009 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cancun-Mexico-Bureau-Of-Travel-And-Tourism-AKA-CMBTT-Or-AKA-Sandosvacationscom/nationwide/Sandos-VacationsCMBTT-Mexico-Vacation-This-is-a-scam-Report-them-to-the-Federal-Trade-C-427501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Royal Elite Timeshare Scam

AUTHOR: VC32 - ()

Thanks for the heads-up! This company is somehow related with the Royal Elite Timeshare Resorts in Mexico, which are known for using misleading tactics to sell timeshares. I went to a sales pitch there, they were very nice until we say NO! then we were trated very badly, i would never go there again. We are not the only ones, you should check out this other forum  from Mexican Timeshare Solutions with more complaints made to these companies: 

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
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#2 Consumer Comment

Same experience and this is what I did to get my money back...

AUTHOR: Fightbacksf!!! - (U.S.A.)

1. called my credit card company
2. contacted Better Business Buerau (BBB.org)
3. contacted the state of Florida

here's a link to my experience:
http://www.ripoffreport.com/reports/0/404/RipOff0404875.htm

and i have the email addresses to all 3 dishonest people whom i dealt with.

According to the BBB, they never responded to the BBB's inqueries.

The state of FL said I couldn't get my money back because their original company name Travel Comm (which supposedly ran out of business a year or so ago) was out of 'back up' money; which is money set aside in case the business gets sued. So based on this alone, Travel Comm aka CMBTT was in a HUGE law suite by the time i disputed the charges. The BBB told me this as well.

Just to let you know, I paid $600 for a vacation and then I had to do an 'upgrade'; another $300; because I had called too late to book a hotel. Since I had already paid for the $600 a year or so ago; it is a bit late to get that money back. BUT HELL NO am i losing the $300; which was much more recent. Read my experience with the above link.

My credit card company fought for me and got the $300 back...unfortunately, I couldn't get the original $600 since they ran out of 'back up' money.

i still would suggest doing the above steps and spread the word.
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