- Report: #78803
Report - Rebuttal - Arbitrate
Complaint Review: Canon USA - CompUSA
Canon USA - CompUSAwww.canon.com www.compusa.com Aurora, Colorado U.S.A.
Canon USA - CompUSA Ripoff rebate refusal Aurora Colorado
*Author of original report: rebate problem resolved, took about three months
One of the items was a Canon i250 bubblejet printer. I submitted the rebate request along with the others.
A few weeks later, Canon informed me that I was not eligible for the rebate because I had not purchased the proper items. Canon maintained that I was supposed to buy a PC, not MS Office. So I went back to CompUSA, showed a store manager the ad, which clearly said MS Office was the product to by, and described my problem. She brushed me off and told me to contact Canon. I did and Canon told me to submit by mail copies of receipts, etc., which I did.
Now I have checked my rebate status on Canon's web site and it is still being rejected, even though I have followed all the guidelines in CompUSA's ad.
CompUSA and Canon offered the rebate, but now no one wants to help. So I'm posting this here and wondering if anyone else has received the same runaround.
This report was posted on Ripoff Report on 01/31/2004 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Canon-USA-CompUSA/Aurora-Colorado/Canon-USA-CompUSA-Ripoff-rebate-refusal-Aurora-Colorado-78803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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