- Report: #940036
Report - Rebuttal - Arbitrate
Complaint Review: Capital Communications
Capital Communications2357-3 S. Tamiami Trail Venice, Florida United States of America
Capital Communications sold outdated and obsolete training videos at premium price Venice, Florida
*REBUTTAL Individual responds: CAPITAL COMMUNICATION - REPLY
*REBUTTAL Individual responds: reply
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Located this vendor via internet search. Website promoted Laboratory Technical Training Video series of 12 videos for $144 each or the entire package for $1728 ($1913 including tax and shipping). The primary Capital Communications contact identified himself as "Jim Springer." After inquiry, vendor did not allow preview of the videos due to "piracy risk" but did provide a demo video shipped via U.S. mail that showed a few clips from the video series. Upon the review of the demo, the decision was made to purchase the complete series as part of a company lab training program. Received the complete lab video series in Early August 2012.
Upon review of the videos by laboratory professionals, it was determined that the videos were outdated, and demonstrated a number of techniques that are obsolete or simply incorrect. Therefore, the video series was unusable. There are no copyright dates for the videos on the website or the product itself. Jim Springer was about the obsolete content in the videos. He claimed that the videos were up to 17 years old and were filmed beginning in 1995. Upon informing Jim Springer that the video series was unacceptable, he refused to provide a refund, replacement or concession of any sort.
This report was posted on Ripoff Report on 09/12/2012 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-Communications/Venice-Florida-34293/Capital-Communications-sold-outdated-and-obsolete-training-videos-at-premium-price-Venice-940036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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