- Report: #733694
Report - Rebuttal - Arbitrate
Complaint Review: Capital Ford Carson City Nevada
Capital Ford Carson City Nevada3660 South Carson Street, Carson City, NV 89701 Carson City, Nevada United States of America
Capital Ford Carson City Nevada Tim Milligan FORD F150 2004 Airbag Recall Dealer damaged steering column refuses to repair mechanics incompetent liars Carson City, Nevada
*REBUTTAL Individual responds: Capital Ford
Location Capital Ford Carson City Nevada
Routine F150 airbag repair.
After so called repair, vehicle now has presistent vibration at slow speeds in the steering column.
Contacted service rep. claims there is no way that the airbag recall repair could be responsible for this.
Claims that the airbag system has failed even though the dealer never ran a diagnostic.
Owner contacted Ford National to file complaint. Ford contacted dealer, dealer now claims they ran a diagnostic. Dealer never gave any documentation to owner showing the diagnostics for the airbag.
Ford National states that what the dealer says goes and that I now have to pay for a 'second opinion' and I have no recourse for repair.
This report was posted on Ripoff Report on 05/26/2011 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-Ford-Carson-City-Nevada/Carson-City-Nevada-89701/Capital-Ford-Carson-City-Nevada-Tim-Milligan-FORD-F150-2004-Airbag-Recall-Dealer-damaged-733694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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