- Report: #974063
Report - Rebuttal - Arbitrate
Complaint Review: Capital Ford - Matt Buckley Service Tech
Capital Ford - Matt Buckley Service Tech919 Capitol Expressway Auto Mall San Jose, California United States of America
Capital Ford - Matt Buckley Service Tech Incompetent San Jose, California
Mr. Buckley claims that he never received a warranty, but he exercised that warranty to have the engine replaced. If he never received a warranty as he claims, how did he know what was covered through it? When most people purchase something that has a warranty, especially an automotive professional, they want the warranty with the product. We provided it and he exercised it.
Lastly, the engine was replaced. He called approximately two months later, told us he had a problem with the new engine and would like to send us pictures. He sent us pictures of a disassembled engine parts that could have been from any engine. Everyone should know, especially at a dealership (even the car wash guy), that once an engine is disassembled the warranty becomes void because there is no way for the engine originator to validate the parts. Buckley told us he had proof as other techs were there. Between three technicians, not one of them knew that to disassemble a new engine would void the warranty?
Think of it this way - you purchase a new mustang, your buddy thinks that it isnt running properly and the two of you take it apart. You throw all of the parts from the motor into a crate and have the crate and car towed to Capital Ford to have the motor replaced. The first thing the service writer would do is ask one of these three technicians to inspect the car to diagnose the problem. The tech would report to the writer that the engine is disassembled in a pile of nuts and bolts, and the writer, at that point, would tell you there is no warranty claim to be filed. We may not be Capital Ford, but our warranty is no different. When the motor was disassembled, the warranty was voided.
This report was posted on Ripoff Report on 11/26/2012 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-Ford-Matt-Buckley-Service-Tech/San-Jose-California-95136/Capital-Ford-Matt-Buckley-Service-Tech-Incompetent-San-Jose-California-974063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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