• Report: #762566

Complaint Review: Capital Merchant Solutions

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  • Submitted: Mon, August 08, 2011
  • Updated: Tue, August 09, 2011

  • Reported By: Matt — Los Angeles California United States of America
Capital Merchant Solutions
Internet United States of America

Capital Merchant Solutions credit card processor, merchant gateway, hidden fees Internet

*Author of original report: National Payment Processing

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This company engages in highly deceptive business practices.  The initial contract warns that even during months when no credit card business is transacted, customers will be charged certain "compliance" fees.  Those fees, however, have averaged nearly $100.00 per month, even during months in which I have not used their service at all.  And even during months when I put the account into a "seasonal suspension," these fees kept coming.  I was told that sometimes these fees would be high for one or two months, and then go back down to $50.  But rarely were they below $75.00. 
After finally becoming fed up with these outrageous "compliance" fees, I submitted a cancellation request in the middle of this month (knowing that I would be charged the $300+ early termination fee).  Surprise, surprise--I was charged on last "compliance" fee, and this time it was $140.00!!!  So, basically, I have been penalized nearly $500 for cancelling this outrageous service.
So in sum,  if you sign up to do business with this company, you will spend an absolute bare minimum of $1000 per year, whether or not you conduct any credit card transactions at all. In short, I run a small business, and the $1200 in "compliance" fees I paid last year completely destroyed my margins. In fact, the numbers are pretty staggering:  I proceeded approximately $7500 in transactions over the last year and half, while paying Capital Merchant Solutions over $2000.  I'm completely disgusted. 

This report was posted on Ripoff Report on 08/08/2011 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-Merchant-Solutions/internet/Capital-Merchant-Solutions-credit-card-processor-merchant-gateway-hidden-fees-Internet-762566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

National Payment Processing

AUTHOR: matt4009 - (United States of America)

I forgot to mention that National Payment Processing is a part of this misconduct as well, and perhaps even the primary party to blame.  I have now searched the internet and found other people with the same story -- the unconscionable fees, the lack of transparency, the multiple name changes to hide the identity of the responsible party.  I am currently preparing a complaint in small claims court against both entities. 
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