The local branch manager decided to do some payback after I decided not to pay them a 30.00 required fee because of a stolen check of mine. They also closed my bank card down on labor day because of "suspicious activity" even though nothing happened. I went into the local branch office in Stafford Virginia and was told that I needed to see the manager. Well I decided to wait on the check issue which made him furious with me but he also gave me a temporary card until my new card came in the mail. I signed the paperwork and he "activated" the card and said as soon as I leave I can use the card. Well come to be known I left the store and tried to use the card and it was blocked. I wrote a check and that was blocked. This is odd, I know I have plenty of money in the account. I decided to wait a day or two and call the corporate office. I did so, and came to find out that the manager LOCKED my acct.
I have absolutely NO access to my account and haven't for 2 weeks now, and I still have not received my new card either. This is all over because I refused to pay a 30.00 fee because someone stole a check of mine, lucky that issue ended up working out and over a month after it was sent out, the correct party received their money. All of my things have since come back as rejected, and yet I have no way to pay my bills or do anything else because a MANAGER decided he wanted to take revenge because someone didn't wait to give the bank a free 30.00. I have also emailed the bank personally about the situation also, and yet they have done NOTHING to resolve the issue. The bank manager needs to be fired for his actions, and I think the bank should have to reimburse me all the fees charged to my account and for pain and suffering because I have not been able to access my own money for well over 2 weeks! I have since had to prove to ALL companies that I have had the money in my account to have some of them waive their fees, but I still upset that I have to send my bank statement to companies to prove I actually had the money in my account in the 1st place.
Capital One, You need to check the people you hire before you hire them, and also work on your policies more. Customers should always come 1st and the fast you allow your employees to bully people at all, let alone in such a harsh way is unthinkable. I am so glad I do not have any children right now or they would be starving because I can't buy them any food to eat because Capital One Locked my account so I can't access it because they wanted to extort me out of 30.00.