• Report: #997508

Complaint Review: Capital One Bank Usa

  • Submitted: Tue, January 15, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: unknown — New Castle Pennsylvania USA
Capital One Bank Usa
Internet United States of America

Capital One Bank Usa Capital One, N.A. After being a good cardholder for years they refuse to do anything with your existing terms Internet

*Author of original report: Very true

*Consumer Comment: You didn't learn a thing did you..

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I'll tell you this much. I thank Capital One bank for all the credit they extended me. But I'm filing this report because they refuse to change the terms of your credit card accounts even though you had them for over 2+ years. I had one from 2000 for underage adults called the highschool card Visa. My mom co-signed it. But back then Capital One was a decent company they never increased the limit on that my first credit card ever but they waived the annual fee and lowered my APR.

But now of days they have changed. They refuse to combine 3 personal accounts together because they want their annual fee on the 2 that have them. One is $39.00 a year and the other is $19.00.

My third card is sony card visa platinum and they have no annual fee but 25% interest.

They absolutely refuse to remove annual fees they won't even do it if you have an excellent payment history such as me paying off in full most of the time never going over 50% of the limits,etc. They say the annual fee is for customer service and online banking... What kind of excuse is that?

But I filed Bankruptcy in 2009 and its been 3-1/2 years since then and my credit is considered fair-good on any credit scoring model. Mid 600's. - 700.

I just got approved for a Sears Platinum master card with a $4,000 limit. I am very happy about that because it comes from Citi Bank and they say after 1 year my credit limit could be as high as $10,000 by the way I use my cards.

But he told me the credit analyst not to close my 5 capital one accounts because it will hurt my credit. So I'm stuck paying these 2 annual fees which I want removed or my accounts combined together all into the oldest account I have with them with the $39.00 if they want to play it that way but they will not do it. Its just way too many credit card plus I have 5 store cards. I'm closing a Qvc card out after I pay off a tiny bit of debt I have it won't hurt me they have nothing I want.

I have 11 cards in total. I just lost a little $500 Barclays after no good reason after I requested a $500 raise. I wrote a report on that try searching for Barclays. They are no good.

But back to Capital One. They claim to review all accounts for possible upgrades but no one in this household has seen one yet! My wifes had a capital one card for over 3 years and they raised her limit under the credit steps program like they do to all their cards for subprime customers and even their business building credit card the Sparks Visa. They only raise your limit one time. They don't take credit limit increases nor reward me or my family members whom I know have these cards ever they stay the same for years and years and years. The same old APR and annual fee and card.. That is my rip off complaint here. Capital One start treating your loyal customer's better or your going to lose them. If I get mad enough I don't care if it is my older account and it will hurt my credit I will close my capital ones all with fees. I have an HSBC card which Capital One took over I called them and I talked to the president's office and they actually removed my annual fee of $35.00 on that card but not the regular Capital One Bank USA they refuse and I'm here saying for all of us good customers hey here we are paying on time, never late not going over limits, not doing anything wrong and have decent credit scores and despite all that they refuse to honor request for changes.

Does your credit score got to be a 850 on Fico or what? I guess even that wouldn't matter because then you would get a heck of alot better offers from Amex and Chase.

But I will always be stuck with one Capital One HSBC but it don't have a annual fee anymore thanks to them nice folks over there. But this sect of capital one you need to change.

This report was posted on Ripoff Report on 01/15/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One-Bank-Usa/internet/Capital-One-Bank-Usa-Capital-One-NA-After-being-a-good-cardholder-for-years-they-refuse-997508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Very true

AUTHOR: unknown - (USA)

I don't know everything about credit. I am 28 yrs old. But I have been around the block with these cards since I was 16 since a Capital One Highschool card.I had a business for 10 years my bankruptcy debt was business debt and yes it carried over to my personal cards. My business wasn't LLC or Inc. Now I'm disabled.I have no need for an auto loan or a mortgage right now. I have an actual Fico score of 676 on Transunion. I cannot get Experian through myfico.

But my complaint is not an opinion its fact they treat their cardholder like crap so like you said close them they don't seem to care anyways.  You hit everything right on the money what you said. My mother says the same thing. I guess I been brain washed by these companies telling me more accounts the better. These off beat scoring models not vantage score. I'm aware there are dozens of credit scores out there it was a figure of speech when I said I basically score the same. Truth be told. Creditors look at Fico scores but don't solely rely on that only. They use their own reasons from your credit like Chase, American Express.

Thanks for the good advice.

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#2 Consumer Comment

You didn't learn a thing did you..

AUTHOR: Robert - (U.S.A.)

Based on the comments in this report and your other one a few things are very clear.  You think you know everything about credit and think you are getting the "best" of the creditors.  While I am not going to even come close to claiming I know everything, I will tell you that you are not only heading back to the Credit Rating Junk Yard..you are heading there in a Jet Plane at full speed.

What kind of excuse is that?
- And how many excuses did you make in trying to justify you filing for BK in 2009?

Even now you are still blaming the "evil" creditors for not doing what you "think" they should be doing..after all you know everything.  The fact is that the average consumer has about 3-4 credit cards..you have ELEVEN.   They don't have to do anything to change their terms.  And contrary to what you think every credit card has the right to close your account out without warning or reason..yes even Citibank and Capital One.  If you don't like paying the Annual Fee then close the card..it is that simple.    Credit age is only a small portion of just about every credit scoring out there, and even if this is your oldest card(within the last 2 years) loosing 1 of 11 cards is not going to kill your credit.   Then after a month to see the effect, close out the other card.  Depending on several factors you may even see your score rise..with some scoring models an excessive number of cards can actually harm you. 

But I filed Bankruptcy in 2009 and its been 3-1/2 years since then and my credit is considered fair-good on any credit scoring model. Mid 600's. - 700.
-  Any scoring model..really?  You do know there are a couple dozen out there.  Just taking the two most popular FICO and Vantage a score in your range could be considered fair to very high risk.  On the high end a Vantage Score of 600-699 is considered a "D"  or very high risk, and what school have you gone to that a "D" was good or even fair?  Even into the mid 700's you are considered a high risk. 

If you really think you have good credit, then go try to get a real loan(such as an auto loan).  What you are going to find out is that you trying to "game" the system isn't really working.  With your BK, the number of Credit Cards you have, and what is inevitably the number of recent inquiries you will get a huge serving of a credit reality sandwich.   A person with a true FICO score in the high 600-low 700's could easily get a auto loan for around 5%, with your "gamed" score you would be lucky to get a rate under 15% with a sub-prime lender.  Oh and if you say you got an auto loan after your BK with a low interest rate already..unless you have a co-signer I will call BS on that.

I don't expect you to believe me, or change your ways.  But I do hope you keep these comments in mind when even a few years down the road you are having the same issues you have showed in the past with credit.  Where perhaps you can then try to keep someone else from making the same mistakes..over and over again.
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