- Report: #973677
Report - Rebuttal - Arbitrate
Complaint Review: Capital One Bank
Capital One Bank Capital One N.A. Messed up the Account - Irresponsible behavior Internet
*REBUTTAL Owner of company: Capital One secured cards
Ever since it was merged with Capitla one (worst bank) I didn't get any interest. I don't know who has changed the terms of this account.
I called copulr of time to the bank, but the customer service was so bad that most of the time they Hangup the calls. I eveen raised this issue with their Wood Bridge, VA, branch in June 2012, and your staff memeber (Nick Abiera) confirmed that is is a interest checking account and why I was not paid any interest for the balance I maniintained for last three years. He has written an e-mail to their HQ and said that I'll get the interest.
NO ACTION was takend by this bank.
The most funny part is that last month the bank charged me $15 as sercice charges. And whne I asked about this they responded that this is a Incredible Interest Checking account is subject to the fees. And when I asked that WHERE IS INTEREST for last three years? They said we don't know. THIS IS the reply I got from them .
I am trying to let other people know about the malpractices adopted bt this bank. WHAT A FUNNY SYSYTEM - the customer is not paid interest for last more than three years, but the bank didn't forgot to charge the maintenace fees.
Serviceof the bank is so poor, that you called them and wait for hours and the CSR are so unprofessional and non-cooperative that they simly hang the phone.
This report was posted on Ripoff Report on 11/26/2012 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One-Bank/internet/Capital-One-Bank-Capital-One-NA-Messed-up-the-Account-Irresponsible-behavior-Internet-973677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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