- Report: #764773
Report - Rebuttal - Arbitrate
Complaint Review: Capital One Bk(USA),NA
Capital One Bk(USA),NAP.O. Box 30285 Salt Lake City,, Utah United States of America
Capital One Bk(USA),NA capital one platinum credit card charged with membership fee after full payment of balance on the account account and closure request. Salt Lake City, Utah
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Later, I inquired with capital one through email. I received an email mentioning that, I should call and no written reply would be given. To my surprise now, I owe about $120.00 for not paying a membership fee, since a late fee has been charged against the membership fee.
Capital one had deleted the emails that I had sent to them in order to close my account. There was infact no communication in the email system. I'm a computer professional, and I take extreme care of my accounts. All, of my passwords are not stored in a file or in wrong hands. Moreover, I know how to encrypt. There is not a slightest possibility to have the emails deleted from my side.
I believe this must have happened to several customers of capital one. Currently, I'm in India, and its great trouble to resolve the dispute from over here.
This report was posted on Ripoff Report on 08/13/2011 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One-BkUSANA/Salt-Lake-City-Utah-84130-0285/Capital-One-BkUSANA-capital-one-platinum-credit-card-charged-with-membership-fee-after-764773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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