- Report: #616426
Report - Rebuttal - Arbitrate
Complaint Review: Capital One Credit Card Company
Capital One Credit Card CompanyPO Box 30285 Salt Lake City, Utah United States of America
Capital One Credit Card Company Offers 0% APR for 12 Months (hidden and very small print - 4% fee) Salt Lake City, Utah
*UPDATE EX-employee responds: balance transfer fee
On the checkbook, same information in big colorful bold letters.
Unknown to me, in smaller print, 4% fee.
Did not realize the 4% until after I used the check and notice a charge to the account. Called Customer Service, and they could not move it. Told them that I would even pay off the full amount (minus the 4% fee), did not move.
Asked if I can contest the decision. Yes, send in the checks. Asked what that will do, simply they'll pull up the offer in their system...which would show 4% fee. But that does not show that information was in small print.
Was very unhelpful and rude.
This report was posted on Ripoff Report on 06/23/2010 12:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One-Credit-Card-Company/Salt-Lake-City-Utah-84130/Capital-One-Credit-Card-Company-Offers-0-APR-for-12-Months-hidden-and-very-small-print-616426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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