• Report: #8338

Complaint Review: Capital One

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  • Submitted: Thu, November 29, 2001
  • Updated: Tue, December 10, 2002

  • Reported By: OH
Capital One
1957 Westmoreland Rd. Richmond, Virginia U.S.A.

Capital One credit card account *NOTICE *UPDATED info .. NO! .. we are not affilated

*Consumer Comment: Is there a Customer Agreement?

*Consumer Comment: Not true!

*Consumer Comment: Capital One is up front with their terms and conditions

*Consumer Comment: Dont Let Your Cap One Acct go to Collections

*0: WE ARE NOT AFFILIATED WITH ANY OF THE OTHER COMPANIES LISTED. WE ARE ONLY CAPITAL ONE. THE OTHER COMPANIES ARE OF NO REALTION TO OURS.

*0: NOTICE: Does anyone Know...

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Initial implication was a Gold Card with high limit. What came on the statement was a $200 limit. (?) On the statement was a "membership fee" monthly for $6. (!) Not very noticeable in the original information. There was a welcome letter that initmated quarterly limit increases to the higher levels. I should returned the cut up card long ago.

Due to business failure, I had to close other accounts and thought this to be able to build new account and good payment history once again. However, the payment never seems to arrive on time and there is usually a $25 charge for some reason. And soon enough there are two charges for both late and over limit. $56 dollars per month and no merchandise or service for that amount. Not much to show for good intentions or for good payment history.

In talking to others and now by seeing this reporting site, I realize it is a scam. I also realize that even when the account is paid in full and you request it be closed...they will not do that, keeping it open and reporting negatives to credit bureaus. I would imagine even non-negative reporting but the appearance of this firm's account on your record would prevent decent, non-scam creditors from giving you an account.

When they did not record a payment in September even though it was sent seven days earlier than the due date...and they never cashed the check or showed it received, I could not contact them on the phone. I spent 3 hours on two days trying and never talked to a human. The mechanical voice was defective to the point that I hung up after spending time going through the maze.

I cut up the card and sent a letter to Consumer Services. They never gave attention to the phone response. They did send a form about giving up legal recourse and accepting abatration. (?) And when no payment was received the following month..they called me. But the caller wanted a "phone check" for the minimum and could not relay my inquiry to a superior "at this time".

I never charge $200 of services or merchandise to this card. I was advised that my balance was over $450 in December. I wanted out but cannot pay, in good faith, that balance that is based on charges unfairly imposed. In finally getting through, with some 20 min. of "hold", I got someone in Texas that offtered to "waive" $100 if I made the minimum payment of $145 and kept the account under $200. I agreed just to be able get out of this account.

Underemployed as many are this month, I cannot write a check for the total or I would just to close the account. I worry that this monstrous affront to good people wanting a good credit history will further cause me distress. I worry that even when closed early next year, it will only be reported a zero balance and not be "closed". One of the persons relating their experience to me mentioned that after one month of a zero balance, the next month brought a statement with the "membership fee" on it. She keeps worrying that another statement will show up again months after she requested the removal of the charge and final closing of that account.

This is a national disgrace. The premise is sleazy and unfair if not illegal. At least Sears and J.C. Penney, who often show late payment by mail, have working phones to their credit departments and if you pay at a counter at the local stores...that date is the payment date. With Capital One, who knows when they really received your payment? In talking today with some others, they noticed that often they get a late charge with a day difference in the payment received just past the due date and have to call or visit the bank. But they get the charge waived and use the ATM or night drop to make future payments. With Capital One, you had better use "phone checks".

I think that my accountant was correct when he suspected that when you dial in the account number and want to talk to someone about a problem, they can make you wait long enough to hang up rather than wait longer. When you have not made payment on time or are over limit, they answer or put you in que. How businesslike....not!

Is there someone who has successfully CLOSED their account with one move? Anyone for a class action suite?

This report was posted on Ripoff Report on 11/29/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One/Richmond-Virginia-23276-5617/Capital-One-credit-card-account-NOTICE-UPDATED-info-NO-we-are-not-affilated-8338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Is there a Customer Agreement?

AUTHOR: ed - (U.S.A.)

Ms. Pali wrote:

"...the info about the credit line, membership fees, past due fees and overlimit fees is all explained on the original offer sent to you. If you look on the back in the big box labeled 'Important Information' or 'Important Disclosures' you will see step by step what you need to know BEFORE you apply."

Yes, but Capital One sends the full "Customer Agreement," if ever, only after the cardholder signs and returns the agreement to Cap One. Why not simply include the full Customer Agreement with the application?

Ms. Pali wrote:

Also, the offer you would have gotten would say that the credit line was "UP TO a certain amount". We still have to pull a credit report."

Cap One claims in shareholder reports to use its Information-based strategy ("IBS")to specifically tailor an offer to a particular offeree. Are you saying that Cap One does not even include a credit report in its IBS? Are you saying that Cap One cannot know before sending a solicitation an estimate of the credit line? Looks more like good ol' bait and switch to me - particularly considering Cap One's self-aggrandized IBS.


Ms. Pali wrote:

"As far as closing the account, if you look on the back of the statement, that is explained. The account must have a ZERO balance for 30 days, and all pre authorized charges must be cancelled."

Yes, Ms. Pali, but the Cap One Customer Agreement says nothing about having a ZERO balance for 30 days. It says only that the cardholder must close the account in writing, and the account will be closed when the balance reaches zero. Is Cap One disregarding its own Customer Agreement? Also, the Important Disclosures mentions nothing about this requirement? So, the cardholder cannot learn all the terms from that - despite your statement to the contrary.
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#2 Consumer Comment

Not true!

AUTHOR: April - ()

Since the last updated rebuttal to Capital One affiliates, things must have changed. Capital One is in bed with Cross Country Bank. Their prectice has become just as unethical.

My husband recieved a Capital One card with a $1 opening balance. He never applied for any such card. He called Capital One, they told him that he was sent this card to pay off the amount owed to CCB. He did not owe any money to CCB, they made a mistake and sent a card in his name to some address we never lived at or knew anyone there. CCB keeps telling us they'll fix it, yeh right!?! Anyway, When Capital One was asked where they got such information, he was told they brought it from Equalfax, then CCB and Capital One set up an account in his name to pay a balance. He would have to give them his checking account number and they would deduct so much form the checking account a month. They admitted to being connected with CCB.

Buying personal information, scamming consumers for money with a "$1" credit card, being connected with a card comapny that is known as the biggest credit card scam in history and sending a card without authorization is UNETHICAL no matter how you look at it. I can only imagine how many people they've scammed with CCB.
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#3 Consumer Comment

Capital One is up front with their terms and conditions

AUTHOR: Brenda - ()

At one time I had excellent credit. I paid my bills on time and lived within my means. Until a sudden loss of income and pending divorce hit me at the same time. This forced me into bankruptcy.

Capital One sent me an offer to rebuild my credit. They were straight forward with all terms and conditions. No annual fee, a $6.00 monthly fee, modest credit limit, and a reasonable APR. They listed all penalties and acceptions for defaulting on the account.

I agreed to these terms simply because it was better than the other offers I'd received with a higher APR and exhorbitant annual fees. I knew what I was getting before I signed anything and
I agreed to their terms and conditions.

I have been with Capital One for a year now and I couldn't be happier. I did go over my limit one time due to my payment reaching them a day after I made a $200.00 purchase. That was my own fault. Had I called to verify the payment was posted before I made the purchase It wouldn't have happened.

Other than that, I pay on time and receive prompt courteous service. I hope to have a small credit limit increase in the near future, but for now am quite happy with the limit I have. Thanks to Capital One, I am rebuilding my credit.
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#4 Consumer Comment

Dont Let Your Cap One Acct go to Collections

AUTHOR: Gilbert - ()

I'm a third party collector for Capital One, The
Company does rip you off; If you were offered a
settlement on your acct and you pay that amount; you recieve that letter thinking that its ver; YOUR WRONG, Cap One is going to try to get the rest of the balance. Which by law is wrong.

Become a educated consumer, get copies of the Fair Counsumer Debt Practices Act. Read it, Learn it, Any collector's worse nightmare is a EDUCATED CONSUMER, know your rights. I get funny looks from Supervisors when I give a education to the consumer. The way I see it,I sleep better at night;because I helped someone see the light at the end of that dark tunnel...
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#5 0

WE ARE NOT AFFILIATED WITH ANY OF THE OTHER COMPANIES LISTED. WE ARE ONLY CAPITAL ONE. THE OTHER COMPANIES ARE OF NO REALTION TO OURS.

AUTHOR: - ()

NOTE: The following information was verified by M. Steven Papi, Rip-off Report Consumer Advocate Volunteer





They filed the following rebuttal to the above Rip-Off Report:



Their email: weyahoo02@aol.com

Their name: Michele



Their relationship to the company: Supporter



Rebuttal:

The number you need to call is 800-955-6600. Let me address some of your concerns you have. First, the info about the credit line, membership fees, past due fees and overlimit fees is all explained on the original offer sent to you.



If you look on the back in the big box labeled "Important Information" or "Important Disclosures" you will see step by step what you need to know BEFORE you apply. Also, the offer you would have gotten would say that the credit line was "UP TO a certain amount". We still have to pull a credit report. Also, we are a conservative company, meaning we do not give huge lines right away. We do increases, but you need to prove to us that you can take care of the account.



As far as closing the account, if you look on the back of the statement, that is explained. The account must have a ZERO balance for 30 days, and all pre authorized charges must be cancelled. Pre authorized means anyone that had your permission to bill you must be told to stop.



The problem with your payments could be a lot of different things. If it is not cashed, then that means we never got it. We do not "hold" payments or leave the "sitting on someone's desk". Our payments are processed by machine. So if we get it, we process it.



We also have no department called Consumer Services. I don't know what company you sent your credit card to. And, as far as making the phone keep you on hold forever, that is completely false. You can't rig phones to do that. The calls are answered in the order they are received. Capital One is a large company, and we have many customers to deal with, so even though you need help, others do to.



WE ARE NOT AFFILIATED WITH ANY OF THE OTHER COMPANIES LISTED. WE ARE ONLY CAPITAL ONE. THE OTHER COMPANIES ARE OF NO REALTION TO OURS.
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#6 0

NOTICE: Does anyone Know...

AUTHOR: - ()

Does anyone know the connection (if any) with this company, Capital One and all the others like, Capital Choice Consumer Credit , E-Credit Solutions, Capital Credit Alliance, and First National Credit.
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