- Report: #673012
Report - Rebuttal - Arbitrate
Complaint Review: Capital One
Capital OneSalt Lake City, Utah United States of America
Capital One Reported Fraud handled poorly by Capital One Credit Card Company Salt Lake City, Utah
*UPDATE EX-employee responds: Fraud
*Consumer Comment: I don't blame you
*Consumer Comment: Make sure you file a police report regarding the theft of your card number.
*Consumer Comment: Copied?
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My Capital One credit card was copied and used 2 weeks later to make a $643.44 purchase at a grocery store 25 miles away. When I noticed the charges on my statement I reported it to Capital One Fraud Department. They TEMPORARILY credited my account, when they received the receipt from the grocery store they put the charges back on my account and "closed the case"
They sent me a copy of the receipt to review. The signature looks NOTHING like my signature. I sent them a copy of my driver license and another document that has my legal signature on it. Mind you they DID NOT close the account number down and issue a new number, so other charges COULD also be fraudulently placed on my account.
Now they are sending me "more questions" via snail mail regarding the reported fraud, in the meantime they continue to charge me interest on the disputed charge amount.
They are idiots, they just keep asking for more information. What more do they need to know? I was at work when the charges were made, I don't charge groceries, nor do I shop for groceries 25+ miles from my home. I live alone, so it would take me awhile to eat $643.44 dollars worth of groceries. I am closing my accounts and NEVER holding a card with the name "Capital One" on it again.
This report was posted on Ripoff Report on 12/18/2010 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One/Salt-Lake-City-Utah-/Capital-One-Reported-Fraud-handled-poorly-by-Capital-One-Credit-Card-Company-Salt-Lake-Ci-673012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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