- Report: #230623
Report - Rebuttal - Arbitrate
Complaint Review: Capital One
Capital Onewww.capitalone.com Internet U.S.A.
Capital One Capital One Payment Protection Plan Rip Off Overlimit Due Fees Internet
*Consumer Suggestion: ASK FOR A CREDIT LINE INCREASE
*Consumer Comment: They Don't Honor Their Payment Protection
*Consumer Comment: Um, no.
*Consumer Suggestion: PAY ATTENTION
*Consumer Comment: $30+ payment
*Consumer Comment: Odd
*Consumer Comment: Need to pay more
*Consumer Suggestion: I think you are misunderstanding the purpose of the Payment Protection Plan
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My concern is when I try to call the Payment Protection by Capital One (18885276904) the machine prompted me to call Capital one at 18009557070, there was no option on any of my complaints so I tried speaking to a representative. She then told me to call Payment Protection which number was shown above and I called previously. They were just forwarding/passing me to one another.
I do not understand what was the Payment Protection Plan for if that would only mean I or we have to pay overlimit due, due to the fact they charge monthly service for a service that is supposed to avoid you to have overdue feeS? Can you understand what I am trying to say? What is the use of the service? I thought it was just ripping us off customers who have limited or low credit. They don't answer calls regarding the problem, they change subject and offer stuff.
It's just not fair that I am paying 31.00 later fee after paying 4 days earlier of my due date. I do not like how customer representatives put you on hold for minutes listening to ridiculous music. Capital One credit card, no hassle? that's so BS. Too much hassle for me, I want my money back.
Can you imagine how mad will you be if you paid on time of due then days later you get an overlimit fee? Which supposedly protects you for something you paid for. Okay, I am going to stop repeating, I hope you get my message. Thanks ripoff report
White Plains, New York
This report was posted on Ripoff Report on 01/15/2007 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One/internet/Capital-One-Capital-One-Payment-Protection-Plan-Rip-Off-Overlimit-Due-Fees-Internet-230623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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