- Report: #927390
Report - Rebuttal - Arbitrate
Complaint Review: Capital One
Capital OneInternet United States of America
Capital One They refuse to support a loyal customer (for many years) who is refuting a ridiculous charge by Pimsleur Language Company - after we returned the product within the trial period and have been charge $ Internet
*Consumer Suggestion: Options
*Consumer Comment: easy short term solution
We contacted Pimsleur and informed them we wanted to return the product. They sent us a return label, which we used, and returned the free trial package. We then received a credit on our credit card.
The following month, we were charged $64.00! We contacted both Pimsleur and Capital One. We were credited by Capital One that month, but the charges continued every month. Capital One states they have 6 or 7 pages provided by Pimsleur proving they have the right to charge our card every month, possibly for an eternity, for something we don't even have.
We are VERY disappointed in Capital One. Where is the customer support/services? We tried to cancel our card, but they stated they can't do that because Pimsleur has a right to continue charging our card every month. The only way to cancel is to pay the credit card off in full.
Know we are presented with the problem of trying to borrow money to pay the credit card off in full, as soon as possible, so we are not continually being charged $64.00/month! Absurd!
This report was posted on Ripoff Report on 08/14/2012 09:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One/internet/Capital-One-They-refuse-to-support-a-loyal-customer-for-many-years-who-is-refuting-a-ri-927390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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