- Report: #937207
Report - Rebuttal - Arbitrate
Complaint Review: Capital One
Capital Onewww.capitalone.com salt lake city, Utah United States of America
Capital One is a heartless scheming organization. Never do business with them. salt lake city, Utah
The agent was argumentative and used what we call the "Objection Response Monologue" on me for over 15 minutes on why I shouldn't cancel the account. I told him I still wanted to cancel the account. Some months later I decided I would check with capital one's website to make sure the cancellation had been done. It had not been and I owed another balance. I paid the balance and had the account cancelled (it really has been this time). Because it was not done when requested 3 more months show as late. Capital One is refusing to take a way the late payments that were a direct result of the agent not listening to my demands. The refuse to offer any assistance whatsoever. I have never seen a company more unwilling to work with you than Capital One. Never do business with them. No matter how much you pay you will never receive customer service.
This report was posted on Ripoff Report on 09/05/2012 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-One/salt-lake-city-Utah-84130/Capital-One-is-a-heartless-scheming-organization-Never-do-business-with-them-salt-lake-937207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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