On April 5, 2005, I received the solicitation phone call and the person said they were rewarding bank customers. Preparing for a medical procedure I had not had food or drink since midnight before so I was obviously not very astute.
I was puzzled that the soliciter said she already had my bank account information, that I just needed to confirm it. Under normal circumstances, I think I would have "just said no." She insisted on sending the package and stated that upon reviewing it, I could cancel within 14 days and there would be no charges. I finally agreed since I was needing to leave for my appointment. My husband could not believe I had confirmed our bank account info. After they make the sales pitch, they tape the part where you are giving your account information (it's a shame the entire conversation wasn't taped.
I received the package on April 11 and promptly called to cancel. Could not get a live representative--selected the recorded phone option to cancel. Decided I would be safe and follow up with a letter of non-acceptance and stated that no charges were authorized from my bank account. I thought that would be the end of it. I was not smart enough to certify that letter.
The first week in May my checking account was charged with two checks: $59.95 to Capital Vacations and $49.95 to Teleflex--all traced back to Distinct Advantage Buying Service. I was told at one point that my money would be refunded if I requested it in writing. I did and certified that letter of May 9, 2005.
After a couple of weeks, my anger was escalating and I called to check on the status. Apparently I got a supervisor that time who contended they did not get my cancelation by phone or letter. He also said it could take up to 30 days for my money to be refunded. His attitude was "go ahead and report it to the Attorney General or your attorney; we have the tape; would you like me to play it back for you?" After listening to the tape, I reminded him that I only agreed to examine the material and I had registered my non acceptance both by phone and by letter.
I realized at that point that I was dealing with dishonest people. I thought most people have more common decency--can't believe this happened to me. I'm starting to think that I will not be reimbursed. If that is the case, I will report it to the Attorney General--people shouldn't be able to steal and get away with it.