- Report: #124180
Report - Rebuttal - Arbitrate
Complaint Review: Capital Vacations, - Travel Agent Network - Suntasia
Capital Vacations, - Travel Agent Network - Suntasia696 1st Avenue North Suite 200 Saint Petersburg, Florida U.S.A.
Capital Vacations, Travel Agent Network, Suntasia rip-off! They refuse to return money after cancellation via automated system within trial period. Saint Petersburg, Florida
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Several reps passed me to each other to convince me
how great it is, "today is the last day of that promotion", "you can always call us for a full refund within 14 days trial period", all these pressure tactics.
They took my bank account to put initiation fee of $40
(or maybe "for verification purposes", not sure).
During the long series of pre-recorded questions (I had to say "yes", "yes"...) they somehow inserted that there is a $149, but I can always cancel within 7 days.
By the time I received there info package, they
already charged me $149.
So the first thing I did is called that 888 number
(there was no human, only automated system)
and cancelled it (an it confirmed the cancellation).
I was sure that it's done. 7 days later I got another charge of $59.95. And every month they charge me $19.95.
Unfortunately I haven't look carefully at my account
for a while. When I saw that nothing got refunded,
I called again and cancelled through their automated
system again. But it didn't help. So I searched internet and found your site with over 170 ripoff reports for that company. I found that I need to press ## to talk to a human being, but only Mo-Fri 10-6 EST [that's why I was always getting that automated system!]
I called them so many times and every time they told me
that "supervisor is not available, but he will call you
back", liars! Finally I was able to reverse 2 last charges, but my bank said it would be difficult to get
anything back from over 60 days. I also sent a written complaint to that company, but no response so far.
People, there are more than 170 reported fraud
on that site! Lets start a COLLECTIVE LAWSUIT against
that company! We can do it!
Princeton, New Jersey
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This report was posted on Ripoff Report on 12/23/2004 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Capital-Vacations-Travel-Agent-Network-Suntasia/Saint-Petersburg-Florida-33701/Capital-Vacations-Travel-Agent-Network-Suntasia-rip-off-They-refuse-to-return-money-aft-124180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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