I was just ripped off by this company I asked to write a different type of marketing/business like plan for me. They attempted 5 times to write the plan for my website. They could not and now refuse to give me my money back. I had to gather my proof and write to the credit card company. Here is the letter to explain.....
To whom it may concern:
I have sent all the facts and documentations to back my claims, yet I feel as though I am being railroaded by Capital West Advisors who is very familiar with this experience and will do nothing but tell you lies and cause me continued stress.
I don't know where to begin, because none of his recollections are true. I can only address the very obvious lies in his claim to you. First, on his website and his letterhead, he claims to have 5 other offices. He has since then removed two. When you telephone these offices, they all lead to the same answering machine, from the same number. Because we were having such difficulties, I asked if I could go to their New York office to work with someone, face to face. I was told that the office just recently closed. When my husband and I went to look for ourselves (because the telephone number for all the offices lead back to California), I was told they were never there.
In this letter, Seth talked about the fact that I was continuously content with the plans. First, the plans he describes as being 55 pages were @ 30 pages (depending on the revision) and of those 30 pages, there were extra spaces and always four lines between each paragraphs. Had the plan been written with charts, that were specifically ask to be left out, the verbiage itself would have filled approximately 23 pages. I told Seth my purpose was NOT to have a typical business plan, but to have a guide. I was not interested in investors. I did not need them. I had a person to write the website for me.
He talks about how content I was and how the only thing that needed to truly be rewritten was the introduction. He even agrees that the plan was rewritten 5 times, yet if this is true, why rewrite the entire plan and more importantly, WHY would it take 5 times to rewrite an introduction. If this was all that I needed, I would have done this myself!
I actually supplied West Coast Advisors with most, if not all of his information. I originally wrote the information for Christian Brenneman, at a company (California) called Master Plans. I am sure if you call him, he will remember the entire story and what I supplied him with. Christian Brenneman gave me my money (deposit) back (1400 dollars). I'm sure they don't do this often, without first trying to complete the task. I believe if you contact Christian, he will be able to verify my exchanges with them. Master Plans is both honest and reputable. Christian can send you the information that I am faxing to you too. I sent it to him, to show him what I was looking for. It was their form, but all of my information and research. He wanted to better understand what I wanted in the plan, so while He knew that I did not know how to create a business plan, he asked me to simply fill out as much of the blank plan, that I could. I found this in a drawer, after I sent the rest of my proof to you, and unfortunately did not send it to you originally. I also am certain that Master Plans must have a copy that they kept for their records. The unprofessional plan (that I wrote) shows you that I did most of my own work. I did not know what I was doing, this is why I had to hire someone, but I was able to supply the information. I only needed it organized; which is what I told Master Plans (Christian Brenneman) too. This same information was sent to them PRIOR to my introduction to Seth's company. Please call them. Christian told me that they were not able to do this type of plan. So instead of taking my money, he actually GAVE it back to me (my deposit).
I was starting this company because I had an accident and I could not conceive or carry a child to term. Seth knew this, simply because I needed his company to not only sign a confidentiality agreement, but I needed him to know the purpose of the website and my emotional investment.
My goal was to make certain that another infertile man or women would never be unarmed and/or ill-equipped the same way we were. This community is not regulated (because of Roe vs. Wade) and some of it unfortunately is corrupt. It is devastating to me. My purpose was to make something good out of a horrible situation and to make certain it would never happen again. It was not my goal to make money and so I did not need forecast charts. I did not need a 5 year plan, operational plan, financial and growth strategy etc. We discussed that what I was looking for was a marketing plan for the site, which would create invisible boundaries. This is exactly what I had wanted.
After the 4th attempt to rewrite the marketing/business plan, I was forced to hire a company (TCM Marketing), who does marketing for websites. They tried one more time, to help West Coast Advisors understand infertility, but they too got frustrated after the 5th attempt.
I ended up having to pay this company for helping me with West Coast Advisors. Trying to step in, when I was mourning our loss. Seth knew this. I not only paid them to help me, I had ended up having to pay them to make me a working outline (5 pages), for me to follow as a guideline for my first year. The money which I had for a plan is now tied up in this dispute. I am enclosing a cashed check, from when they billed me.
Seth talked about me being with my surrogacy agency, in his letter to you. That is another lie. My agency resides in California. I am in New Jersey. The name of the Marketing firm who I eventually had to pay to do a 5 page outline for me, from scratch is TCM Marketing (Lisa). Finally, the name of the original firm that I went to for the business plan is called Master Plans and Christian was my contact at the company. This is the honest, company who most likely will have record of my contact with them. They spent a lot of time trying to help me, until they realized they were not able to and gave me my deposit back. His number is 1-866-763-0717.
These emails that you have been given are not the ones which were sent to me. On my payment page, the company lays out the payment plan. It is not pay half now and half before you see the completed plan. If given the choice to pay in increments, why would I pay the last half, without checking the plan? Especially since I had such difficulties working with them. The company charged the remaining 1300 dollars, before I could cancel my card. They knew at this point that I was extremely unhappy and at this point angry.
The date on the email is March 25th yet the start of the plan was February 22nd, according to his records. His papers and his site, say that he will have the plan done in 2 weeks and then I will have 10 days to confirm and make my last payment of 650 dollars. Why would I pay prior to seeing a plan that had so many problems? None of these emails were sent to me or from me. And if all of his offices, emails and phone numbers are real, then why is he blackening them out? All over the documentation which he sent to you, he blackens out the information; especially their 800 number, which is the number for all of the fictitious offices.
I have so much more to say and I can go on forever, but I am hoping that you will see the discrepancies or call the many numbers and speak with the people that I have supplied to you.
Please look at his documentation. It is all blackened out and none of it is factual. Dates are changed as well as words and numbers etc. I am not certain how he did this, but I do know that I have never seen these before.
livinst, New Jersey